Livingston International

[LrgCar]

Crazy, just spoke to someone in Buffalo and they advised no ETA for a solution. Livingston has their priorities in a twist, you'd think with all the money they save by offshoring their call centers they would use it and build a more robust IT system that doesn't go out once a month.

 

[JACKBURTON]

You might get lucky and they'll do paper packages at the bridge. Fort Erie looked after us last night.

Well we got one across. Next one gave us a different option.

 

[Luke905]

Well we got one across. Next one gave us a different option.

Anyone having any luck with the manual clearances? I'm sending a guy into Sarnia.

 

[Navigator]

Well we got one across. Next one gave us a different option

Anyone having any luck with the manual clearances? I'm sending a guy into Sarnia.

Had another 2 last night manually done.

 

[mtltrans]

Does anyone know what is with Livingston? A client just asked me now what their issue is but can't find any news.

 

[JACKBURTON]

Does anyone know what is with Livingston? A client just asked me now what their issue is but can't find any news.

They claim it is an internet issue? I am not seeing any confirmation emails from them when I submit documents to them.
Also they just suck ass.

 

[Rob]

Heard it was another hack is why they are down again. Thank the good lord we do not have any customers that use Livingstunned.

 

[Luke905]

Had another 2 last night manually done.

Our guy got across into Sarnia, via manual clearance in about 1 hour.

Livingston agent told him if we would of sent him the paperwork ahead of time would have been able to take it to customs earlier.

 

[tasuinam]

Our guy got across into Sarnia, via manual clearance in about 1 hour.

Livingston agent told him if we would of sent him the paperwork ahead of time would have been able to take it to customs earlier.

so send paperwork like regular to teh email and then go to the border office

 

[Rob]

so send paperwork like regular to teh email and then go to the border office

They have no internet how do you send email to a company with no web presence at this time. The ol fax machine may work but doubt you will get much done emailing.

 

[LrgCar]

Is it just southbound? sent in some paperwork for a northbound load and just got cleared after 2 hours.

 

[JACKBURTON]

Is it just southbound? sent in some paperwork for a northbound load and just got cleared after 2 hours.

Coming into Canada is where we were having the issues. Did you fax your paperwork?

 

[Iron Claw]

Coming into Canada is where we were having the issues. Did you fax your paperwork?

Had my driver go to the Sarnia office around 11.30 last night, they manually cleared it under 1 hour

 

[LrgCar]

Coming into Canada is where we were having the issues. Did you fax your paperwork?

Emailed them.

 

[JACKBURTON]

Crossposting from NEWS

Customs broker outage sparks border delays again - Truck News

Commercial truck drivers faced delays at Canada-U.S. border crossings this week after Customs broker Livingston International experienced a system outage,

www.trucknews.com

 

[tasuinam]

Crossposting from NEWS

Customs broker outage sparks border delays again - Truck News

Commercial truck drivers faced delays at Canada-U.S. border crossings this week after Customs broker Livingston International experienced a system outage,

www.trucknews.com

any updates peeps? going into Canada process

 

[duke22]

They can't still be down right? Right?!?

 

[honest]

Website says they are up and running but backlogged.

 

[TRC604]

Website says they are up and running but backlogged.

Out of the frying pan and into the fire.

 

[tasuinam]

FYI - AN Deringer's Champlain, NY office is down ... they connot receive any paperwork - they are trying to get the other ports to help out ... no ETA to resolution