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Livingston International
- Thread starter TRC604
- Start date
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Anytime a man your age gets “lucky“, he should also buy a lottery ticket in the hope that lightning can strike twice.
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Pfft ... just buy a couple more shares in Glaxo Smith Kline ... LOL
Was hoping this issue you mentioned this morning would be resolved right now. Sent them a pars 3pm. Checked the website today and nothing. Called and right away the person says their system is down. BACK at it again. bad enough they take sometimes 18 hours for PAPS shipments where theres nothing even wrong with the paperwork but, man...wow..
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That would imply they actually give a crap about service and stuff.
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Livingston doesn't care! They are dealing with bigger problems in the Philippines right now! Such as Chinese rocket debris falling from the sky !
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This is what I received from a client care manager yesterday:
Livingston experienced select operational system issues resulting from its response to a cyber-attack. This has temporarily affected our ability to transmit data, and has resulted in a delay and temporary backlog of entry processing at the border. As a result of our recent security upgrades, this attack was quickly contained; we took the select servers offline and now are securely bringing these servers back online. We anticipate that as of Tuesday, August 2nd (afternoon) we will be able to process shipments and begin working down the backlog. Our current priority is to resume normal operations. We are working with expert third parties to investigate this attack.
We are working in concert with CBSA and CBP, and have employed a contingency plan that will allow for the manual clearance of goods on a priority basis. At this time, we continue to investigate the impact to our systems, but we do not believe any information will need to be resubmitted. At Livingston, our client data is of paramount importance, We employ strong standards of quality and security to protect your data. We have no evidence at this time that your data has been compromised; however, as always, you should be vigilant with respect to your own IT security.
Livingston experienced select operational system issues resulting from its response to a cyber-attack. This has temporarily affected our ability to transmit data, and has resulted in a delay and temporary backlog of entry processing at the border. As a result of our recent security upgrades, this attack was quickly contained; we took the select servers offline and now are securely bringing these servers back online. We anticipate that as of Tuesday, August 2nd (afternoon) we will be able to process shipments and begin working down the backlog. Our current priority is to resume normal operations. We are working with expert third parties to investigate this attack.
We are working in concert with CBSA and CBP, and have employed a contingency plan that will allow for the manual clearance of goods on a priority basis. At this time, we continue to investigate the impact to our systems, but we do not believe any information will need to be resubmitted. At Livingston, our client data is of paramount importance, We employ strong standards of quality and security to protect your data. We have no evidence at this time that your data has been compromised; however, as always, you should be vigilant with respect to your own IT security.
I just spoke to a head person at Livingston who wishes to remain unnamed because they are not in the media relations department. This person is based in Canada and is part of the team that is being updated on a regular basis. All systems are down, both southbound and northbound. At this point in time they are processing paper PARS but that process is slow. They are thousands of entries behind at this point in time. This person is not sure on the process for US shipments if there is a contingency.
I mentioned that Livingston would really put something on their website as to the progress and keep the public informed. It would definitely limit the number of phone calls that are pointless. They will mention it to the media relations department.
We are refusing all Livingston shipments until further notice.
I mentioned that Livingston would really put something on their website as to the progress and keep the public informed. It would definitely limit the number of phone calls that are pointless. They will mention it to the media relations department.
We are refusing all Livingston shipments until further notice.
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Sounds like a cop-out... What's their excuse the rest of the time eh? haahahaha...
Same, but Fort Erie. Sickening. Drivers are 3rd class citizens - you're just a piece of meat.
I believe they're up because I finally see our PARS on their website. I called but, it said wait time 50 minutes so I just hung up. I hope our freight clears soon but, they are behind...2-3 days so unlikely. Avoid freight with livingston as the customs broker at least for this week if not always.
BCB has always been good. UPS recently good/quick (surprised me), cole, delmar, near north, thomas ahern (taco), trans pacific, universal, wilsons okay.