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Am fantasizing - Livingston is the Death Star and I am Luke...... 18 hrs and waiting .... tick tock
Livingston International
- Thread starter TRC604
- Start date
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Currently UPS is just as bad - and Farrow marked tomato paste as produce and didn't process ... getting worse
Getting worse indeed.
Today with Delmar
Dispatcher: "the driver is approaching the bridge, could we have an update on this PAPS please?"
Delmar:"what kind of idiot would approach the bridge without an entry number?"
Dispatcher: "just looking for an update as you've had the PAPS for over 2 hours"
I've had experiences in the past with farrow where they make mistakes. On two occasions where they messed up and my driver is stuck waiting at the border already for hours. We suddenly get informed that we need to send the paperwork again with a different PARs number. Not sure what they're smoking over there.
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Yup ... I had two PARS on a shipment (same shipper and same trailer - diff consignee) - 1/2 my shipment was crossing Coutts, AB and the other 1/2 was Windsor, ON... not sure how I was supposed to pull that off. And they wanted written confirmation from the shipper it was okay to change the border to the same one for both.
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I would add CANUSA to that Laura and her team are top notch. And another would be Integrated from Woodstock I have a customer that buys all kinds of stuff on E bay and uses ICS and those ladies go above and beyond to get it clear including taking an E bay invoice and making ppwk for the shipments.
It appears that Livingston Canada had an outage yesterday and thousands of entries are stuck in transmit status. I was told from a source, that I cannot disclose because they are not allowed to give out that information, is that there are 10000+ entries in that situation. Entries were entered and submitted but the process of sending them out failed giving Livingston the impression that they are gone when in reality they are not. The source is not sure if the backlog will eventually clear itself, if their team will address those messages or even if the team can even identify which messages are affected.
Either way, please escalate this with your customers and demand that you be compensated for your drivers waiting due to Livingston. It is just another black mark for Livingston.
Either way, please escalate this with your customers and demand that you be compensated for your drivers waiting due to Livingston. It is just another black mark for Livingston.
This is exactly how my morning started....LOL...I REALLY don't like Livingston!!!
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Friday night at 10 pm got the call. Driver was about 1.5 hours getting it cleaned up but we got through Friday night.
As carriers we have an opportunity to charge our customers for the failures of the vendors they choose to use. Remember that one chooses Livingston because they are the cheapest option in the space of customs brokers. They savings they capture should be offset by the expenses the carrier has to endure. This is the time to make it well known the ongoing shortcomings of Livingston.
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Spent all weekend on the phone - call center is useless and apparently they escalated it... but don't know what that means as it never got beyond 'review pending'
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Absolutely! Shippers use choose to employ Livingston to clear their shipments should be made aware of this, and every other service failure on the part of Livingston. If carriers and brokers don’t tell them, you can rest assured that Livingston isn’t calling to say “ dear customer, once again our systems our down so be prepared to receive repeated and increasingly frustrated calls from your carriers while we muddle our way thru this”. Enough failures and enough calls might just convince even the most cost conscious shipper to review their selection of customs broker. If nothing else, it at least prepares the customer for a “customs clearance delay charge” appearing on their next invoice!
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Question: has anyone been able to make that stick consistently? I know we've gotten it a few times, but as a regular occurrence it just doesn't happen, at least for us anyways.
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Nope I only got it once - when I sent in documentation ... emails / phone call logs etc...
My customers who are direct are informed that Livingston is an issue and we will bill for all waiting time at the border. They are welcome to intercede and minimize their costs by calling Livingston. Some have moved out of sheer frustration. We dropped one customer who was unwilling to budge or pay and then they called us back because they couldn't get a carrier for the lane. We negotiated a price for the previous wait times which they paid and then we moved the next load. Next month they are moving to a different broker.
For brokered freight, you just have to bug the broker to get involved, charge their customer, and/or take any detention out of their cut. It is a large pain because the broker doesn't want to do any more work or approach their customer for even more money as they usually can't get a piece of the accessorial charge. That work they do for free usually.
Carriers are in demand - when we see Livingston as the broker we tell thee customer our issues with them. Brokers and direct customers should all want to eliminate the risk that a carrier may choose to take a different load.