Livingston International
- Thread starter TRC604
- Start date
30
Not to beat a dead horse, but I've been hearing plenty of shit talk about this crappy customs broker Livingston from our dispatch area here all day today too...
Why does any customer use such a company when they are so slow and unresponsive? Are they really that cheap? We apparently had to lay a guy over yesterday simply because these jackasses won't answer the phone or do what is necessary to setup a shipment...
Why does any customer use such a company when they are so slow and unresponsive? Are they really that cheap? We apparently had to lay a guy over yesterday simply because these jackasses won't answer the phone or do what is necessary to setup a shipment...
relatively cheap, well known company (first result on google) and frankly I found that unless its high value expedite freight, customers just don't care if they are slow. Used to haul auto parts for gm and livingston never skipped a beat, on the flip side they had one of our sprinters bringing in a couple skids of hearing aids, layed over for 2 days, and this was back in 2014/2015. I find that their proactiveness really depends on the customer.
Last edited:
20
20
Simply because most of their customers don't know any better, and even if they do, it doesn't cost them [the customer] any extra because their carriers don't do anything more than bitch and complain.
Now, if we as a carrier community, were to institute a "Livingston Surcharge", and charge waiting time for border delays, then perhaps Livingston customers would take a harder look at their choice of customs brokers.
However, it is highly unlikely that such a surcharge would gain any traction because opportunistic carriers would jump all over the accounts responsible carriers are surcharging for in the hopes of gaining increased market share.
In 12 to 18 months those same carriers would be all over this forum bitching and complaining about Livingston Customs Brokers' lack of service and responsiveness, and how it's killing their profits.
Wash. Rinse. Repeat.
30
I actually suggested this to our dispatch the other day, because they were bitching about Livingston, yet again... haahahaa... I think they took it as a joke... But I will keep bringing it up everytime I hear them complain...
20
In an ideal world you would have added a bit into your rate structure because your customer uses Livingston. It may very well be worth splitting that out ... i.e. $2,450.00 for line haul, and $50.00 for Livingston Surcharge.
TBH ... in most cases it would be worth the $50 or $100 for the customer to switch away from Livingston.
TBH ... in most cases it would be worth the $50 or $100 for the customer to switch away from Livingston.
20
So have been trying to find who the custms broker for a shipment was ... called everyone and it turns out to be Livingston ... I wonder if shippersa re now hiding the fcat so you cannot refuse the shipment!!!! said it would be on the paperwork once we were loaded.
And surprise they had a glitch and have been backed up since last night - so paperwork not in the queue yet ... i need to check the online tracker 'from time to time' because I have nothing to do
And surprise they had a glitch and have been backed up since last night - so paperwork not in the queue yet ... i need to check the online tracker 'from time to time' because I have nothing to do
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16hrs to clear one entry. they process it 4hrs after the driver crossed and put into bond.....sigh......
30
Yeah, they are really killing it this week! haahahaa..
We apparently had one that took nearly 23 hours a couple days ago... Thankfully we had some time to spare on this one and we got clearance within minutes of approaching the border...
Had a Livingston special, cause my shipment to come in bond. Sufferance warehouse charges are over $1600 for storage, exam, the bond and handling....I haven't had a shipment come in bond in a while, but doesn't that sound excessive??? Or is that the current pricing structure?
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Yesterday sent ppwk at 10am their system showed received at 10.37am at 4.30 pm I was finally able to get the President of the division on it and cleared 10 minutes later. Thanks to her getting on it. Had the boss of the Buffalo office as well as another VP call over it as well. They where none to happy to hear of my issues and I am hoping that some things change as I was at the point too be not as loving and caring of other peoples feelings about the time they all got involved and solved the issue which was basically no one even looked at it after being told at 11,12,1,2 and 3pm we where in expidite status to be cleared.
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ATTENTION EVERYONE !!!
It looks as though Livingston has changed their method of operation vis-a-vis clearances. They now require you to use their cover sheet and to submit your PAPS entries via email usimports@livingstonintl.com .
I have attached a copy of the cover page.
From the look and feel of it, they are automating their system. The entries we put in yesterday went lickety-split when we used the new method ... like super quick.
It looks as though Livingston has changed their method of operation vis-a-vis clearances. They now require you to use their cover sheet and to submit your PAPS entries via email usimports@livingstonintl.com .
I have attached a copy of the cover page.
From the look and feel of it, they are automating their system. The entries we put in yesterday went lickety-split when we used the new method ... like super quick.
30
Nope I used the sheet all went for a shit yesterday but still getting calls they are not happy at what happened. I now have day and evening Northern Border managers emails and cel numbers as well as a couple other emails if i have southbound issues. They are trying I think but the call center has to go.
30
I thought I had struck gold when I saw your post and sent it right over to my dispatchers... Apparently they have been using this cover sheet and that email address for some time now, and they are still slow as shit... haahahaa...
Perhaps you just got lucky this time eh!