CAT Global Inc
- Thread starter Gr8Loads
- Start date
30
I agree - there's no way there isn't systemic issues given the acceleration in the delays, and the complete lack of followup to correct the issue.
Yeah I think they'll be out by the end of the year.
Thankfully they paid out my last outstanding invoice but it was a nightmare.
386 days to pay $1,550.00
These guys are on my DNU forever.
Thankfully they paid out my last outstanding invoice but it was a nightmare.
386 days to pay $1,550.00
These guys are on my DNU forever.
They were very slow past couple months but beginning of January they started responding frequently and as of yesterday- they cleared all outstanding payments with us. We stopped working with them during this time, so now I dont know if we should start working again or not. They have been very responsive lately.
30
Looks like CAT is really starting to have an issue coving loads with a letter like this going around. I will take the wait and see approach before taking the DNU tag off them.
30
Surprisingly their accounting team is responding again and sending out payments, we are still going to take it easy with them but the situation seems better than before.
2
Dear Carrier Partners,
We want to take a moment to address recent concerns and provide some clarity on the situation regarding our payables.
Financial Stability: First and foremost, we want to reassure you that C.A.T. Global remains financially stable and committed to maintaining strong relationships with our valued carrier partners.
Financial System Change: Recently, we underwent a significant change to our financial systems. This transition unexpectedly impacted the visibility of our payables and is what contributed to significant delays in processing payments.
Increased Communication Volume: As a result of these issues, our payables team had been inundated with an unusually high volume of emails and calls. This understandably affected our ability to respond and communicate effectively with you, our carrier partners.
Resolution & Acceleration: We are pleased to report that the issues has been resolved, and we up to date on payments for any outstanding balances.
Restoring Trust: We understand that this situation has caused instability and concern, which may have shaken the trust you've had in our brand. Please know that this is an isolated issue, and we have always been committed to making timely payments to our carriers. Once again we are fully caught up and are dedicated to rebuilding the trust you had in C.A.T. Global in the past.
Payment Status Requests: If you have already made a request to paymentstatus@cat.ca, please rest assured that we will be in touch with you shortly. If you haven’t reached out yet, please feel free to email us at the address, and we will follow up with you promptly.
Once again, we sincerely apologize for any and all unexpected disruptions and doubt in our brand this issue has caused. We appreciate your understanding and patience during this time, and we are working hard to regain your trust..
We want to take a moment to address recent concerns and provide some clarity on the situation regarding our payables.
Financial Stability: First and foremost, we want to reassure you that C.A.T. Global remains financially stable and committed to maintaining strong relationships with our valued carrier partners.
Financial System Change: Recently, we underwent a significant change to our financial systems. This transition unexpectedly impacted the visibility of our payables and is what contributed to significant delays in processing payments.
Increased Communication Volume: As a result of these issues, our payables team had been inundated with an unusually high volume of emails and calls. This understandably affected our ability to respond and communicate effectively with you, our carrier partners.
Resolution & Acceleration: We are pleased to report that the issues has been resolved, and we up to date on payments for any outstanding balances.
Restoring Trust: We understand that this situation has caused instability and concern, which may have shaken the trust you've had in our brand. Please know that this is an isolated issue, and we have always been committed to making timely payments to our carriers. Once again we are fully caught up and are dedicated to rebuilding the trust you had in C.A.T. Global in the past.
Payment Status Requests: If you have already made a request to paymentstatus@cat.ca, please rest assured that we will be in touch with you shortly. If you haven’t reached out yet, please feel free to email us at the address, and we will follow up with you promptly.
Once again, we sincerely apologize for any and all unexpected disruptions and doubt in our brand this issue has caused. We appreciate your understanding and patience during this time, and we are working hard to regain your trust..
2
30
I'd actually believe this if Karin Goyette would have responded to multiple emails asking for updates....CAT will remain on our DNU invoices...the attitudes of your staff during these issues were atrocious. Once I've been assured that Gloria Martino is no longer employed by CAT, I'll start to think about it. In the mean time, if you need financing - use a bank or a financial institute, not your carrier base.
2
Good afternoon,
I have reached out via direct message to try and understand any outstanding issues and provide a resolution.
Thank you
15
Reached out AGAIN emailing to paymentstatus@cat.ca on March 05, 2025. Five days later still no response. C.A.T., it is impossible to deal with you, no response to emails, phone calls nor voice messages. Still on our DNU list!
2
I've just sent you a direct message, kindly reply with the details so that I may understand what is the cause of the delay and resolve it.
Thank you
30
@economy - you will likely get a generic message promising to look into it, via PM - with no name, no phone number and no email address. NO WARM FUZZIES here yet
2
@thebluffs1 I’m sorry to hear that you feel this way. In our previous direct message exchange, you mentioned that while all outstanding amounts were paid, it was ultimately too little, too late for C.A.T. Global to rebuild your trust. I truly regret that, but I respect your decision.
I’m genuinely sorry that you feel our organization doesn't care, as that’s certainly not our intention. I hope @economy will feel differently after reviewing our messages.
30
2
Good afternoon to anyone still on this thread.
I started working for C.A.T in the States about two years ago. Unfortunately last year (2024) things started taking a turn. From what I was hearing from everyone was that since it was an election year customers were all trying to stay as liquid as possible and delaying payments to C.A.T. and unfortunately that lead to even more delayed payments to carriers.
I got a lot of emails and phone calls (sometimes still do) about payments and although some were less than 30 days, most had exceeded the 30 days it should've taken. I am sorry I couldn't help all those carriers either as unfortunately as a bottom grunt all I have is the payment status email you already emailed and the # 901-752-2424 that I believe most already had as well.
As for right now the market is bad, but I'm told its nothing like last year and we should be caught up on most payments.
For carriers holding shipments hostage before delivering, I do understand your positions in that not being paid affects you very negatively and likely messed with peoples livelihoods. I will simply say that unfortunately (at least how it was explained to me) is that every time a load was held hostage and they had to pay it out, that all it did was delay other people's payments as most delay were again from customer's not paying out C.A.T yet.
Let me know if you have any questions for me.
I started working for C.A.T in the States about two years ago. Unfortunately last year (2024) things started taking a turn. From what I was hearing from everyone was that since it was an election year customers were all trying to stay as liquid as possible and delaying payments to C.A.T. and unfortunately that lead to even more delayed payments to carriers.
I got a lot of emails and phone calls (sometimes still do) about payments and although some were less than 30 days, most had exceeded the 30 days it should've taken. I am sorry I couldn't help all those carriers either as unfortunately as a bottom grunt all I have is the payment status email you already emailed and the # 901-752-2424 that I believe most already had as well.
As for right now the market is bad, but I'm told its nothing like last year and we should be caught up on most payments.
For carriers holding shipments hostage before delivering, I do understand your positions in that not being paid affects you very negatively and likely messed with peoples livelihoods. I will simply say that unfortunately (at least how it was explained to me) is that every time a load was held hostage and they had to pay it out, that all it did was delay other people's payments as most delay were again from customer's not paying out C.A.T yet.
Let me know if you have any questions for me.
Sorry, but that is incredibly hypocritical on your end.
So, you as the broker are justified in breaching your own payment terms unilaterally in your confirmations because of whatever BS reason management feeds you.
BUT, the carriers to have to pay the drivers, pay for truck, trailer payments, maintenance and insurance, fuel, permits, ELD etc. are going to going to get flak from you? I bet you paid out those carriers who held the loads who you didn't pay in the first place. Faster than going to court and it works. We don't like doing that a lot of the time but believe me when I say I am not the only carrier that has had issues and that suggests a broader issue that would make me consider wanting to ever take your loads again. A real shame because you used to be much better.
I don't care if it's an election year, leap year, lunar year or whatever. If your confirmation says paid in 30 days, I want to be paid in 30 days. You reap what you sow.
2
I hope this didn't come off as my trying to truly push off an blame on us. We promised to pay we should pay. I'm just trying to explain the situation.
I honestly think everyone should have filed reports on everyone to see if that made it go faster/ get people payed what they should.
