CAT Global Inc
- Thread starter Gr8Loads
- Start date
30
I agree - there's no way there isn't systemic issues given the acceleration in the delays, and the complete lack of followup to correct the issue.
Yeah I think they'll be out by the end of the year.
Thankfully they paid out my last outstanding invoice but it was a nightmare.
386 days to pay $1,550.00
These guys are on my DNU forever.
Thankfully they paid out my last outstanding invoice but it was a nightmare.
386 days to pay $1,550.00
These guys are on my DNU forever.
They were very slow past couple months but beginning of January they started responding frequently and as of yesterday- they cleared all outstanding payments with us. We stopped working with them during this time, so now I dont know if we should start working again or not. They have been very responsive lately.
30
Looks like CAT is really starting to have an issue coving loads with a letter like this going around. I will take the wait and see approach before taking the DNU tag off them.
30
Surprisingly their accounting team is responding again and sending out payments, we are still going to take it easy with them but the situation seems better than before.
2
Dear Carrier Partners,
We want to take a moment to address recent concerns and provide some clarity on the situation regarding our payables.
Financial Stability: First and foremost, we want to reassure you that C.A.T. Global remains financially stable and committed to maintaining strong relationships with our valued carrier partners.
Financial System Change: Recently, we underwent a significant change to our financial systems. This transition unexpectedly impacted the visibility of our payables and is what contributed to significant delays in processing payments.
Increased Communication Volume: As a result of these issues, our payables team had been inundated with an unusually high volume of emails and calls. This understandably affected our ability to respond and communicate effectively with you, our carrier partners.
Resolution & Acceleration: We are pleased to report that the issues has been resolved, and we up to date on payments for any outstanding balances.
Restoring Trust: We understand that this situation has caused instability and concern, which may have shaken the trust you've had in our brand. Please know that this is an isolated issue, and we have always been committed to making timely payments to our carriers. Once again we are fully caught up and are dedicated to rebuilding the trust you had in C.A.T. Global in the past.
Payment Status Requests: If you have already made a request to paymentstatus@cat.ca, please rest assured that we will be in touch with you shortly. If you haven’t reached out yet, please feel free to email us at the address, and we will follow up with you promptly.
Once again, we sincerely apologize for any and all unexpected disruptions and doubt in our brand this issue has caused. We appreciate your understanding and patience during this time, and we are working hard to regain your trust..
We want to take a moment to address recent concerns and provide some clarity on the situation regarding our payables.
Financial Stability: First and foremost, we want to reassure you that C.A.T. Global remains financially stable and committed to maintaining strong relationships with our valued carrier partners.
Financial System Change: Recently, we underwent a significant change to our financial systems. This transition unexpectedly impacted the visibility of our payables and is what contributed to significant delays in processing payments.
Increased Communication Volume: As a result of these issues, our payables team had been inundated with an unusually high volume of emails and calls. This understandably affected our ability to respond and communicate effectively with you, our carrier partners.
Resolution & Acceleration: We are pleased to report that the issues has been resolved, and we up to date on payments for any outstanding balances.
Restoring Trust: We understand that this situation has caused instability and concern, which may have shaken the trust you've had in our brand. Please know that this is an isolated issue, and we have always been committed to making timely payments to our carriers. Once again we are fully caught up and are dedicated to rebuilding the trust you had in C.A.T. Global in the past.
Payment Status Requests: If you have already made a request to paymentstatus@cat.ca, please rest assured that we will be in touch with you shortly. If you haven’t reached out yet, please feel free to email us at the address, and we will follow up with you promptly.
Once again, we sincerely apologize for any and all unexpected disruptions and doubt in our brand this issue has caused. We appreciate your understanding and patience during this time, and we are working hard to regain your trust..
2
30
I'd actually believe this if Karin Goyette would have responded to multiple emails asking for updates....CAT will remain on our DNU invoices...the attitudes of your staff during these issues were atrocious. Once I've been assured that Gloria Martino is no longer employed by CAT, I'll start to think about it. In the mean time, if you need financing - use a bank or a financial institute, not your carrier base.
2
Good afternoon,
I have reached out via direct message to try and understand any outstanding issues and provide a resolution.
Thank you