I hope this helps, we decided to deal with CAT in a very unorthodox method but only because we truely believed they are kicking carriers to the curb and intentionally avoiding payments and communication. We picked up another one of their cheap@$$ loads from ON to NY and demanded full payment before delivery. You wont believe how fast we got a call back... According to Stefan popovic (presents himself as the Director of Accounts), it was a simple mistake that they havent paid or communicated over 90 days.
"You should have contacted me by email (
spopovic@catglobal.ca) or our Toronto Ops department (
opstoronto@catglobal.ca) and this issue would have been resolved right away.
We didnt email ops nor contact Stefan initially, and maybe that was our mistake but we did have half of their company on these payment demand emails and we even warned them, that if this issue presists and we are in posession of their load, there will be delays until the account is up to date.
We are still waiting for payment from them, they decided to pay for the old invoice but felt like " it was unfair for us to pay for services you did not complete yet" according to Stefan. " We are not a bank to pay cod for our shipments" (unbelieveable right?)
Long story short, we should get paid tomorrow and get this issue wrapped up. I am very curious if this guy is telling the truth and will take care of everyone who emails him. Let me know and I hope this helps your situation.