The insurance company can only ask Carrier and ask what happened and in this case, they will say we have the freight in our trailer BUT we want payment first in our bank then only we can deliver. hence insurance closes the case and won't move further. Carrier has to accept first what the Claimant is saying then only insurance moves further. It's not easy, these crooks know all Ins and outs of doing such dirty games and that's why they are still surviving. I know there are times when you have doubt about the carrier but still have to use it because you want to move the freight, REAL carrier background search comes with experience NOT from 411. Inside Transport is indeed a very good portal to get some sense of the carrier and then one should use your own experience. I have been hearing about this guy Kuldip for the last 9 years now. from the day when he had 5k logistics, If you see this guy in real you will know he was not born to do good deeds at all, very cruel face, and was always drunk. I mean I have a lot to write about him but just to sum up in this industry Follow bad people and their activities regardless if you are a carrier or broker or shipper or driver. Good guys will always stay with you. I rather cancel my customer order but avoid giving it to the carrier who is very new in my knowledge or I don't recall seeing their equipment on road.
