Don't make me out the be the bad person here because I didn't comment back that we finally got paid. But since you brought it up, I'll say my piece.
Yes, payment was made, finally, after numerous conversations with a number of VANSH staff who deferred and purposely delayed the payment process. It was later identified that the shipment was double brokered from QC to ON with final destination to BC. A final demand was made May 22, the date of the post, to VANSH to complete the payment by interac by the end of business or the original broker will be notified. Since the payment was not made, the original broker was contacted. He was very frustrated and was adamant that the complete shipment was to be done on VANSH equipment and not to be double brokered in any manner. The original broker contacted Siddarth who commented that it was taken care of which was not the case.
Yes, the 'customer' is aware but not until I told him and the 'customer' in no way expected this to happen or be implicated in a different carrier asking him to pay. My original post was on May 22 and payment was received on May 27th after a phone call from your company asking again for EFT information.
@sunny24272 , you and your team was given ample opportunity to pay this bill and avoid the whole hassle. Each time my staff called, your team asked again for EFT information and the invoice. When I got involved and made the demand that it gets resolved via interac by the end of the day your staff member just laughed and said, 'do what you want to do'. When I hear this, I don't hear an individual who is willing to get this done - it sounds like another brush off. A complaint was submitted to Loadlink by both myself and the original broker. Loadlink reached out to you to get this resolved and in my opinion is the reason why we got paid.
Your team double brokered this portion of the shipment without the consent or the knowledge of the original broker. Your team further exasperated the problem by not paying our invoice in a timely manner and strung us along with delay and stall tactics. Your team and the handling of this scenario is an example of some of issues that our industry has right now. You are part of the problem and others need to be made aware of it.
