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I am reaching out to my colleagues on this site for their opinion regarding an on going freight claim. Carrier has accepted liability and has offered to pay for the damaged goods. We offered them the opportunity to transport the replacement freight so as to reduce the total cost of the claim. They refused, claiming that the freight was too dangerous, not loaded properly, etc. etc. We found this strange as they had on previous occasions, transported the same freight without complaint or problems. We then had to source alternate transport which was completed without incident. We have sent the carrier an invoice for this transportation cost and they are now refusing to pay. We have explained repeatedly that the freight claim is made up of repairs or replacement of the damaged goods, AND the costs involved in transporting them to the receiver. Our team has even offered to split this transportation cost in an effort to maintain a good relationship with this carrier. Much to my chagrin I might add. This is what can happen unfortunately, when a carrier decides to act as his own claims adjuster. In closing, what we have done is short paid their invoice by the agreed amount of the damaged freight plus 50% of the transportation costs for the replacement parts. In my grumpy, curmudgeon opinion, a more than fair and equitable solution. In addition, this carrier has been removed from our list of approved companies.
