Suggestions on how to handle

[loaders]

I am reaching out to my colleagues on this site for their opinion regarding an on going freight claim. Carrier has accepted liability and has offered to pay for the damaged goods. We extended to them the opportunity to transport the replacement freight, so as to reduce the total cost of the claim. They refused, claiming that the freight was too dangerous, not loaded properly, etc. etc. We found this strange, as they had on previous occasions, transported the same freight without complaint, problems or incident. As a result, we had to source alternate transport which was completed entirely without incident. We have sent the carrier an invoice for this transportation cost which they ar now refusing to pay. We have explained repeatedly that the freight claim is made up of repairs or replacement of the damaged goods, AND the costs involved in transporting them to the receiver. Our team has even offered to split this transportation cost in an effort to maintain a good relationship with this carrier. Much to my chagrin I might add. This is what can happen unfortunately, when a carrier decides to act as their own insurance claims adjuster. In closing, what we have done is short paid their invoice by the agreed amount of the damaged freight plus 50% of the transportation costs for the replacement parts. In my grumpy, curmudgeon opinion, a more than fair and equitable solution. In addition, this carrier has been removed from our list of approved companies.

 

[misto27]

Was the original transport fees claimed and paid by the carrier?

 

[loaders]

Was the original transport fees claimed and paid by the carrier?

They submitted their invoice and then they agreed to reduce it by the amount of the damaged goods. That’s fine, they decided on their own not to put this claim through their insurance. They are now refusing to pay the costs involved in transporting the replacement product, in spite of the fact that transporting the replacement products is a part of the total claim.

 

[MLCAR]

Maybe I'm mistaken but "transporting the replacement products" is never tied in with a claim. If the product was damaged, was it refused by the receiver? if so where did the product go next? was it destroyed? who handled that?

We had a claim earlier this year and it went through an adjuster, at no point was "transporting the replacement products" part of the claim. Value of goods lost/damaged and accessorial charges were agreed upon and paid out. The replacement shipment was an entirely different movement, which our customer still paid to "transport".