Hey guys.
You'll notice that I last commented about them 2 years ago and at the time it was true. Business with them slowed down but then our Carrier Relations Manager got engaged with Raj over there and we were looking to start something with them that was more collaborative.
We had a spot shipment go wrong though we verified that the problem he said he had was in fact true. However, a few weeks later there was another problem with a truckload shipment to PA that took 4 days to arrive. We were originally told on the day of intended delivery that he had a driver problem and even though that is possible, having multiple driver problems in a short time span doesn't bode well. However, we were told that the shipment delivered on Wednesday and only found out from our customer's customer yesterday that the load still wasn't there. Sera has been avoiding letting us know what was going on.
The shipment finally delivered around 12:30 today and the comment from the receiver was that the shipment was in disarray as if it had been taken apart and reassembled, and the driver showed up with absolutely no documentation, no BL ... nothing!
Their website is very weird. It doesn't actually say whether they are a carrier or a broker so I'm actually wondering if they are playing around by picking up with local cartage and passing off ... or something like this.
You all may want to stay away.