Why a freight broker, of any size, would treat their suppliers in this manner astounds me. I suppose it is that “who cares, carriers are a dime a dozen” attitude.
Truthfully, in the current market, they are a dime a dozen !!!
In the grander context, this industry, along with many others, is in the midst of a cultural change. The days of "cowboy culture" and "honour among thieves" is long gone. In many, many cases, carriers and shippers are no longer business partners, they are simply tools to be used, worn out, and thrown away. The same is true to various extents in all relationships in this industry.
The reasons are varied as well, but IMHO it boils down to two; personal honour, and ethics.
Young people are short on personal honour, and can you blame them? They look at society in general and there is no path forward for them, on any avenue. So, they take what they can, while they can, for as long as they can, and to hell with whoever gets stepped on.
The immigrant population is short on ethics. They never had a chance. The government let them in, dropped them somewhere, and said "Here you go. Fend for yourself.". No education. No introduction to Canadian culture. Nothing. Absolutely nothing. If you are dropped into that situation what do you revert to? You count on what you know, and all these poor people can count on is what they know from the broken cultures they came from where graft, blackmail, fraud, and violence rule.
Those of us here on this board are lucky. We still enjoy old school values, and are not shy about mentoring others that come here in search of knowledge and a viable path to the future. But, in the grand scheme of things, we are a small number, and eventually the "new" world will run us over too.