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Hi @WALTERK were you given the opportunity to respond? I thought the report took 72 hours before Carrier411 posted it and the carrier had a chance to offer an explanation.I would not put too too much trust in carrier 411. Anybody can put a compliant about anybody else, and there is no investigation or even some minimum fact checking. Think about all those double brokering scammers that got caught and look for a revenge. Sure use it, but keep this in mind.... We were a victim a few times.