I absolutely hate Loadlink. I want another Canadian loadboard to put these guys out of business or at least give them strong competition. Their customer reps are rude and unprofessional every time you call them for anything. We couldn’t even work from anywhere else except our office, and if we ever did, we had to explain to them the reason for remote access like we owed them something. At this point, they are just milking the carriers with the most basic information at a premium price. They have been bumping their prices every year because they know that they really don’t have any competition.
We got in a situation where they were showing an inactive MC/USDOT as active in their system for over a month. I filed a complaint, and they dodged every call and email until they could solve the issue. It took them almost 2 months to remove that carrier from the board.
I am seriously looking to partner with someone who is willing to create a more logical and cost-effective loadboard to give these crooks a competition. I cannot stand them!