J. Gold Trucklines Inc.

Apparently they share a yard with Crusaders Cargo at 101 West Drive, in Brampton. Went there, no trailer there.
Now its apparently in PA after being sent there in error (twice- Imagine that).
 
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MikeJr said:
So. I've got a beef with Goldie and Inder at J Gold. We tendered a shipment to them and boy was it a doozie. We did a load a year ago and all went well, so we gave them another one last week. Here's the coles notes, it was a full load from ON to ME:

Missed the pickup apt for 11:00AM and shipper waited until after hours to load the truck.
Missed the delivery for next day in ME.
Missed the delivery for 2nd day.
On day 3 missed the delivery apt and made the receiver unload after hours. Receiver told me he was doing it because he likes working with my employer not to do the driver any favours.

I'd like members here's advice on how hard I drop the hammer. My T&C, which I hate referring to, but in situations like this I need something to go on, say that for TL service I can deduct $150 per missed pickup or delivery apt (or day), which is -$600. I plan on having a pizza lunch sent to the receiver tomorrow, will offer the customer a discount on the load for crap service and hold a portion for my employer because of all the calls and emails that my CSR and I did on this load. Is this too severe or not severe enough?

I'll mention I PMed Goldiesidh while this was happening with no reply. Also he told me at 8:30 PM on day 2 the driver was at the border crossing and the truck actually crossed 13 hours later. Even called me Buddy.

Looking forward to opinions,
Mike
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Why would you deduct a penny? Pay the guy in full and let everyone here know what type of unreliable assholes they are to deal with but deducting money from a carrier is wrong in this business. If you deduct from the carrier he has every right to contact your customer and take them from you............Pay up, diss the guy here so everyone knows and if you want to give your customer a discount do it from your pocket, you have no right no matter how bad the service was to deduct a penny from a carrier. Gord Miller
 
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Gord M said:
Why would you deduct a penny? Pay the guy in full and let everyone here know what type of unreliable assholes they are to deal with but deducting money from a carrier is wrong in this business. If you deduct from the carrier he has every right to contact your customer and take them from you............Pay up, diss the guy here so everyone knows and if you want to give your customer a discount do it from your pocket, you have no right no matter how bad the service was to deduct a penny from a carrier. Gord Miller
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So let me ask you this, say your customer short pays you for all the mistakes, would short pay the carrier?
 
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Good afternoon Gord,

I agree that renegotiating a deal after it's completed can be a challenge. When these guys accepted a load confirmation with no intention of performing their end of the deal (as in this case) and delivery of a full TL several days late with inacurate updates (lying), a new deal needs to be struck. One that is fair for all parties.

If I got a quote to renovate my kitchen and it was $30 000, then the contractor replaces all the cupboard knobs and said the job was done. I'd refer to the contract/agreement and advise that it was not done as agreed. Then we would come up with a new deal (or no deal at all), right?

Keep well,
Mike
 
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Do you owe them any money now, or was their invoice paid before the trailer was returned? The terrible service they provide is one thing, but making off with your equipment to service their needs is something completely different. In this case, if their invoice has not been paid, withhold it until you receive your trailer back, and inspected for any damage. Leverage can be a wonderful thing when you have it, but when you don't, it's like the song,"It ain't no fun when the rabbit's got the gun". Please keep this site posted as to how this all turns out.
 
@loaders- yes, the invoice has not yet been paid and their factoring company has been notified in writing (twice so far).
Doesn't really seem to make any difference, interestingly enough.
 
markhamboy said:
So let me ask you this, say your customer short pays you for all the mistakes, would short pay the carrier?
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Thats a tough question, I've been in this business for 35 years and i've never had a direct customer deduct a dime from an invoice. I have given the customer my profit out of a load as compensation for a screw up but never deducted from a carrier to give money to a customer. I've had a few brokers like bottom feeders Transport Lessard deduct from my invoice when our guy broke down but direct customers don't ask for money back . Gord
 
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Gord,

The reason that no one has deducted from you is that you are a good carrier. You do what you say you will. No order of yours has ever been brought to my attention here. Deducting for a legit breakdown is unethical, just my 2 cents. I'm sorry to hear it's happened to you.

Keep well,
Mike
 
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Don't bother attempting to give this a carrier load, not worth the hassle. Ignores calls and emails, fake ETA's once they finally answer from a private number
 
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