"Im sorry, your load is lost, and my employees cant spare the time to look for it. They are busy performing collections on old debts. I hope your load will turn up soon"...
CAT Global Inc
- Thread starter Gr8Loads
- Start date
Why not just start calling the shipper and receivers once it hits 46 days. Why are people even wait until 80+ days, do they value the loads from CAT that much they don't want to rock the boat???? everyone scared of a broker cutting them off, when they aren't being paid ontime anyways? kinda defeats the purpose of running your own company if you let your vendors run it for you.
I find this post misleading. I have had issues collecting payment from CAT. All paperwork was submitted and accepted, yet still delays in payment. The issue is how CAT Global handles payment inquiries. Not answering the phone or not replying to emails is the major issue. If you are financially sound, why are you taking over 60 days to pay Carriers and only until the Carrier threatens to contact shipper or escalate matter? The math isn't mathing.
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While I do agree that the AP department not replying to emails or phone calls is a major issue, I'd also like to say that after reaching out to @CAT Global, they did follow up and get us paid for pretty much all of the invoices we had that were overdue. It sucks that it took reaching out to someone on a forum to get paid and there definitely needs to be a better way to communicate with them but I don't think this person is being dishonest.
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This is a shame actually. But I can't say I'm shocked. CAT has to prioritize their resources to keeping the assets moving so if there is a cash flow problem, this is where it's going to show up first. We've seen this happen with the brokerage end of many asset based companies over the years.
And this is the "legal" thing to do. At the very least, some legal standing with the BOL act.
Don't pick up and load and hold it hostage, that's a guaranteed way to get your self into hot water. And lets be real, Freight guards and Highway reports matter. I know at our company a pretty much non-negotiable to getting a load is a held load hostage report. We see that, we just move on.
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Good morning, as I have said I am happy to look into any and all matters. I can see if there was an error or not and determine what seems to be the problem. Feel free to DM me and give me the details to review.
Why not provide your name and your email?
What type of company runs their accounting through a public forum?
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I feel like providing your name and position would be beneficial. It would help readers understand if you can action requests or you're just trying to calm the waters with no real pull.
My 2 cents,
Mike
Igor Galanter
Well-Known Member
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As i just said in my DM, I was unfortunately out of the office and I can't leave an out of office message on this forum... lol. Kindly review the DM, I am certain it will answer your concerns. Regards
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You’re absolutely right a public forum isn’t the best place for these discussions, we didn't create it but understand this forum provides a venue for those feeling unheard to be heard.
That said, this forum has seen its share of myths and rumors, and those do need to be addressed. While I know I can’t stop those who are simply here to criticize, I recognize that the biggest concern raised is a lack of communication and mis information.
This forum, along with direct messages, gives us an opportunity to provide that communication. Posting an email here wouldn’t be effective, but as I’ve said before, I encourage any carrier with concerns to reach out to me directly via DM. I will gladly clear up any issues.
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Direct messages provide a level of privacy for carriers who may not want to share specific details publicly. Anyone with concerns is welcome to reach out to me directly through DM.
This approach may not satisfy everyone, but the reality is that every carrier who has contacted me via DM has received a response and had their issues resolved.
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I’d strongly recommend that, before considering any action that could be seen as unlawful or unethical, you reach out to me directly so I can help resolve the issue. Please feel free to contact me via DM
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I would also recommend reaching out to me to help solve the issue as I have been saying very regularly. We are here to help. Let us.
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CAT GLOBAL,
I am just curious, You have time to reply here on the form but you or your accounting team does not reply to any of the emails or updates, as many have mentioned here on the form. Any pacific reason why? I think it will solve lot's of confusion if accounting team just respond back with some sort of update on payments and people won't get panic.
I am just curious, You have time to reply here on the form but you or your accounting team does not reply to any of the emails or updates, as many have mentioned here on the form. Any pacific reason why? I think it will solve lot's of confusion if accounting team just respond back with some sort of update on payments and people won't get panic.
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I didn't think Penner even brokered anything. Always thought they were more involved in dedicated auto industry stuff more than anything else ...