Carrier Warning: Think Twice Before Booking With Masab Logistics

[TaskSwap]

We are active intra canadian carrier and do not currently work in cross border so is the reason of inactive MC number.

*******Complete story for who dont know the other side of picture before making any conclusive decision*******

We hauled this load for this company name Alpha rover trasnsport. It was from Montreal to Toronto and it was 53 feet reefer load. This carrier Alpha Rover was trying to cross dock in Brampton so they can take this load to USA. Next morning they had appointment for 8am for offloading at cross dock but there driver didn't showed up and my driver waited for 4 to 5 hours and these guys were not responding on offloading.

They said they will pay $150 to hold trailer till next day 11am. We dont have spare trailers so holding trailer means driver is on hold and cant get back to work. We had to cancel his next shipment and next day till 11am he had to wait just to get offloaded. Despite requested several times to get offloaded they didn't cooperate neither they answered calls of my dispatcher leaving us stranded with load.

Finally I advise them that it will be $50/hr after 2 hours which is pretty much standard as everyone who runs reefer knows its hefty to run reefer operations also costing driver hold etc. They had many hours amd could have arranged there storage which they didn't.

Basically they knew load will not be delivered at 8am but tried taking advantage of my trailer and driver for storage purposes intentionally.

Thes guys denied that they wont pay requested $50/hr after 2hr which forced us to take payment before delivering a load they kept on calling and texting and threatening that they will involve other parties to resolve issue. As they dont have any credit score we didn't risked being unpaid.

At the end they end up paying and we delivered load right away.

Asking to get paid fairly means they want to come online and throw wrong allegations seems totally unacceptable.

We have been working intra Canada for last 5 years and known to be reliable and trustworthy carrier. If any broker or carrier who read this post will confirm that we do what we say and believe in trust and honesty more than anything.

Masab Logistics with
MC# 1468226
CVOR# 210-444-553

Nice story, Masab Logistics. It’s amazing how different a story can look when you leave out the important parts.

You’ve hauled at least 10 loads for us over the past 2 years, and we have the rate confirmations to prove it.

You were told at booking that we would try to get you offloaded the next day and, if there was a storage issue, we would pay the agreed $150 layover. Instead, you held our load and demanded $1,425 for one day, refusing to deliver until you were paid upfront.

Then you mention “credit score” — interesting, considering you’ve done business with us for years.

If $1,425 for holding one trailer for a day is your definition of “standard industry practice,” I’m sure the rest of the industry would love to see that rulebook.

If anyone here believes $1,425 for one day of holding a load is normal industry practice, I’d genuinely like to hear it.

 

[TaskSwap]

Sorry, bud, but if you want your taxi to wait around for you, they charge waiting time as well. It's surprising how you withheld enough information to make the situation seem more favorable for you.

Let’s put this into perspective.

If I hired a taxi for an entire day, I wouldn’t expect to pay $1,425 just because the driver had to wait. Yet Masab Logistics decided that one day of holding a trailer was somehow worth $1,425.

We had already agreed to $150 layover, which is a reasonable and standard charge for the situation. Instead, you held our load and refused to deliver it until you received your $1,425 upfront.

That’s not a normal layover. That’s taking advantage of the situation and putting someone’s freight hostage over a disputed charge.

So before calling this “fair payment,” maybe explain to everyone here how $1,425 for one day of storage/holding a trailer became your standard industry practice.

We’re happy to provide the rate confirmations and messages and let people judge the situation based on the facts — not the creative version of the story.

 

[TaskSwap]

Last week inspection report by MTO for Masab logistics. Hope it clears that we are active carrier with CVOR authority and insurance.

Masab Logistics with
MC# 1468226
CVOR# 210-444-553

Noman,

An MTO inspection report proves you have a truck, insurance and operating authority. Congratulations

The real question is how you choose to conduct business.

I’ve now spoken with a few other carriers who have dealt with Masab Logistics, and I’m hearing a familiar pattern: holding loads and demanding payment upfront before delivery. That’s certainly one way to run a trucking company, but it’s not a practice that should be accepted as normal in this industry.

And Noman, let’s not act like this is your first time. Even on the very first load you hauled for us, you showed the same approach — holding the load and demanding money before delivery. At least you’ve been consistent.

That part is shown by how you treat customers, handle disputes, and deliver someone else’s freight.

 

[Fr8Guru]

Let’s put this into perspective.

If I hired a taxi for an entire day, I wouldn’t expect to pay $1,425 just because the driver had to wait. Yet Masab Logistics decided that one day of holding a trailer was somehow worth $1,425.

We had already agreed to $150 layover, which is a reasonable and standard charge for the situation. Instead, you held our load and refused to deliver it until you received your $1,425 upfront.

That’s not a normal layover. That’s taking advantage of the situation and putting someone’s freight hostage over a disputed charge.

So before calling this “fair payment,” maybe explain to everyone here how $1,425 for one day of storage/holding a trailer became your standard industry practice.

We’re happy to provide the rate confirmations and messages and let people judge the situation based on the facts — not the creative version of the story.

I'm going to give you the point that demanding upfront payment after the fact, that's wrong.

However, I feel like there is so many "facts" you are leaving out here. So let's ask some questions.

If it was your crossdock, why couldn't you simply unload the freight and store it for a day? Sounds like you were using someone else's non temp controlled dock to do this.

Why would you risk product integrity by crossdocking at a non-temp controlled facility?

$150 for a layover is standard for a dry van, this is a reefer load. Who was paying the fuel to keep the reefer running? You are expecting Masab to cover that cost I assume.

Masab has stated he is a small carrier, he doesn't have trailers laying around. He is now out another load, possibly 2 while he holds your product. How is that fair?

 

[Global416]

If you’re going to make comments like that, at least be man enough to put your real name behind them.

Instead of hiding behind assumptions and throwing around accusations, tell me your real name and how many companies you’ve ditched or walked away from yourself.

It’s easy to talk from the sidelines. I prefer dealing with facts and people who are willing to stand behind what they say.

Believe me Adnan, this is not a fight you want to start.

 

[MikeJr]

You were told at booking that we would try to get you offloaded the next day and, if there was a storage issue, we would pay the agreed $150 layover. Instead, you held our load and demanded $1,425 for one day, refusing to deliver until you were paid upfront.

So, let me get this straight. Prior to pickup you had no guarantee of when the truck would be offloaded? This in itself is perplexing but in a really rare case possible.

Both parties agreed prior to pickup (in writing) of one rate if the truck was offloaded 'upon arrival' and both parties also agreed to a second rate with a 24 hour layover for a $150 fee for reefer service? I'm sorry, I don't believe this is possible.

Prove it.

Keep well,
Mike

I do agree with you 100% when quoting 'industry standard' once a driver ran out of hours for their shift, compensation of $150 applies as layover because when they report back on duty your load is still on their truck. Covers their dinner meal and hopefully a decent shower before bed. Hourly rate on duty before and after the $150 layover. Mind you, I've been out of the game for a half decade now and inflation ya know...

 

[Scammer911]

Masab Logistics with
MC# 1468226
CVOR# 210-444-553

Nice story, Masab Logistics. It’s amazing how different a story can look when you leave out the important parts.

You’ve hauled at least 10 loads for us over the past 2 years, and we have the rate confirmations to prove it.

You were told at booking that we would try to get you offloaded the next day and, if there was a storage issue, we would pay the agreed $150 layover. Instead, you held our load and demanded $1,425 for one day, refusing to deliver until you were paid upfront.

Then you mention “credit score” — interesting, considering you’ve done business with us for years.

If $1,425 for holding one trailer for a day is your definition of “standard industry practice,” I’m sure the rest of the industry would love to see that rulebook.

If anyone here believes $1,425 for one day of holding a load is normal industry practice, I’d genuinely like to hear it.

Honestly, if you're expecting a carrier to hold a reefer load for 24 hours for just $150, you're either seriously underestimating the cost of running a reefer or you're simply ripping the carrier off.

I personally don't settle for anything less than $500 for a layover, whether it's dry van, reefer or open deck. I stopped accepting $150 layovers about five years ago. There is absolutely no way I'd hold my truck and trailer for someone for $150, especially in this economy. Have you seen inflation and the costs involved in trucking? The truck only generates revenue when it’s running down the road.

That said, I definitely don't support demanding payment before the load is completed. But at the same time, carriers have good reasons not to trust everyone. Once the load is delivered, plenty of brokers suddenly don't seem to care about settling accessorial charges with the carrier.

At the end of the day, that carrier is providing a service and they decide what they charge for that service. I don't understand why trucking is the only industry where a third party feels entitled to dictate what the carrier who is actually providing the service should charge. The carrier is the one carrying all the expenses and risks.

And if the two of you actually agreed on the rate beforehand, I'm sure everyone on this platform would appreciate seeing some proof of that agreement.