5
A warning to carriers and brokers: do your homework before moving freight for Masab Logistics.
We are sharing this because other carriers in the transportation industry should be aware of an experience we had with Masab Logistics.
The load was booked and the agreed rate was confirmed. The carrier picked up the shipment and the freight was in their possession.
Then came the surprise.
After pickup, we were asked for substantially more money to complete the delivery. In other words, the rate that was agreed upon when the load was booked was no longer enough once the freight had already been picked up.
That puts a carrier in a very difficult position.
You already have freight moving. The customer expects delivery. The truck is committed. And suddenly you're dealing with a completely different price.
It's a little like ordering a taxi, getting halfway to your destination, and having the driver say, “By the way, the fare is now double.”
Not exactly the transportation business model anyone signed up for.
Again, an e-transfer by itself isn't automatically a problem. But when combined with a request for substantially more money after the freight has already been picked up, it becomes something carriers should carefully investigate before proceeding.
We're saying do your own due diligence.
Before accepting a load, carriers should verify:
If you're considering doing business with them, ask questions before the truck picks up, not after.
And keep every rate confirmation, email, text message, payment request, and other documentation.
In trucking, the cheapest load isn't always the cheapest load.
Sometimes the real lesson comes after pickup — when the original rate suddenly becomes “Version 1.0.”
Phone: +1 (437) 990-0253
Email: Dispatch@masablogistics.ca
Address: 270 Factor Street, Vaughan, Ontario L4H 5C1, Canada
Website: masablogistics.ca
This is a warning based on our experience, and we encourage everyone to verify the facts independently before making any business decision.
We are sharing this because other carriers in the transportation industry should be aware of an experience we had with Masab Logistics.
The load was booked and the agreed rate was confirmed. The carrier picked up the shipment and the freight was in their possession.
Then came the surprise.
After pickup, we were asked for substantially more money to complete the delivery. In other words, the rate that was agreed upon when the load was booked was no longer enough once the freight had already been picked up.
That puts a carrier in a very difficult position.
You already have freight moving. The customer expects delivery. The truck is committed. And suddenly you're dealing with a completely different price.
It's a little like ordering a taxi, getting halfway to your destination, and having the driver say, “By the way, the fare is now double.”
Not exactly the transportation business model anyone signed up for.
The payment arrangement also raised concerns
During our dealings, we were told that e-transfer was the only payment method available.Again, an e-transfer by itself isn't automatically a problem. But when combined with a request for substantially more money after the freight has already been picked up, it becomes something carriers should carefully investigate before proceeding.
Why we're sharing this
We're not asking anyone to simply take our word for it.We're saying do your own due diligence.
Before accepting a load, carriers should verify:
- The agreed rate in writing
- Who is actually paying the carrier
- Payment terms and method
- The broker/carrier's authority and insurance
- The company's operating information
- What happens if the rate changes after pickup
- Who is responsible for the freight if a dispute occurs
Our experience
Based on our experience, we would be extremely cautious about accepting freight from Masab Logistics without having every detail confirmed in writing before pickup.If you're considering doing business with them, ask questions before the truck picks up, not after.
And keep every rate confirmation, email, text message, payment request, and other documentation.
In trucking, the cheapest load isn't always the cheapest load.
Sometimes the real lesson comes after pickup — when the original rate suddenly becomes “Version 1.0.”
Masab Logistics Contact Information
Phone: +1 (437) 990-0253
Email: Dispatch@masablogistics.ca
Address: 270 Factor Street, Vaughan, Ontario L4H 5C1, Canada
Website: masablogistics.ca
This is a warning based on our experience, and we encourage everyone to verify the facts independently before making any business decision.
