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I'm just being a troll, there are many discussions on this forum over co-brokering, one of the earliest I read was with G-Roch
C.H. Robinson
- Thread starter prsa
- Start date
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Exactly. Just because another broker is soliciting your freight doesn't necessarily indicate back-solicitation. If one is brokering to CHR, well shame on them. But I don't think this was the point of the initial post.
You are a broker and you gave loads to another broker. What additional information do we need?
You double brokered, you will get zero sympathy.
We're all abit jaded over here. It's like a library, lots of knowledge inside but sometimes the librarians are nasty.
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You need to have a dark sense of humor and a thick skin to be in trucking.
I cant say if CH is on LL or if they have multiple companies on the link as I dont pay any attention to them other than reading their quarterly reports
CHR is a huge company
C.H Robinson Worldwide revenue for the twelve months ending June 30, 2023 was $20.116B, a 23.75% decline year-over-year. C.H Robinson Worldwide annual revenue for 2022 was $24.697B.
Given their size you may have stolen their customers and they are ranting about you on an internal message board.
It is not unusual for prospectors to make 100 calls / email per day soliciting freight -- now multiply that times the massive number of sales people at CH and BAM they are calling your customers who you coincidentally also brokered to CH to broker to a carrier.
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You admitted to using the services of CH Robinson, a large freight broker, to move your own customers freight, which is why they are back soliciting your customers. That means you knowingly engaged in a double brokering scheme. Not an admission that goes over very well in our industry. Or, perhaps worse, you gave your freight to an entity who in turn placed it with CH Robinson, who then gave it to another carrier. “Wow“ is correct if that is what happened. Double brokering can cause a whole host of problems for both your firm and your customers, back solicitation probably being the least troublesome.
CH Robinson has a huge inside sales team. I know from previous experience that when they broker a load for a customer the shipper and the receiver are put on the inside sales list. Their team will call both of them to identify if there are any other opportunities to broker freight for them. It may be that your customer received goods from a 3rd party who paid the freight to get it there; if they used CHR then the receiver will get the call from their inside sales team. It makes good business sense.
For quite a while CHR was all about the margin. They brokered everything out to the lowest cost carrier (much like TQL). It eventually hurt their bottom line and management decided that model was not worth the issues and the hassles. They now are not the lowest payers and they work hard on trying to get a good business relationship with the customer. It shows; they have much better processes and they have the information needed to move a load along (customs brokers, after hours numbers etc). They're much better brokers than in the past.
For quite a while CHR was all about the margin. They brokered everything out to the lowest cost carrier (much like TQL). It eventually hurt their bottom line and management decided that model was not worth the issues and the hassles. They now are not the lowest payers and they work hard on trying to get a good business relationship with the customer. It shows; they have much better processes and they have the information needed to move a load along (customs brokers, after hours numbers etc). They're much better brokers than in the past.
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It's called vertical integration and I used to do it a lot particularly in my Torus days. And I agree that they will look at opportunities different than a smaller broker. They can do it at a very low administrative cost though they don't really look for the lowest cost carrier. They actually have a lot of carrier managers (maybe even more of them than salespeople) whose job it is to manage the carrier relationships.
The inside sales team at CHR looks at the micro-opportunities, the 'big-cheese' sales reps look at the larger ones.
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This one is strange because I've never even heard of CH calling on loads on the link.. Landstar yes, because of their countless agencies and such but never gotten one of those calls/emails from CH for a load posting.
This so hilarious! Please let me understand what is the logic here? So, prsa wants to know if CHR has other aliases on LL to do exactly what? Block them from seeing his load postings. Why would they bother? They already have addresses and phones of the key people form the previous loads.
So, it must be to protect what's left and was not DOBULE brokered to them. But, considering their size, these just could be cold calling attempts to find new opportunities which is not back-soliciting at all and would have happened blocked or not. If the customer is happy with prsa, they will stay put and we have not problem.
Ok, let's assume that all the aliases are blocked for now. What will prsa do if next week, one of the accounts is taken over by CHR? Obviously, the alarm bells go off all over because CHR has another alias that needs to be immediately blocked, or maybe they made a random call, or maybe the customer got fed up with his freight being double brokered and made a call, or maybe CHR got the data from TQL on a triple brokered deal.
Now, what other drastic measures will prsa implement if he finds out tomorrow that TQL has been calling his customer base?
So, it must be to protect what's left and was not DOBULE brokered to them. But, considering their size, these just could be cold calling attempts to find new opportunities which is not back-soliciting at all and would have happened blocked or not. If the customer is happy with prsa, they will stay put and we have not problem.
Ok, let's assume that all the aliases are blocked for now. What will prsa do if next week, one of the accounts is taken over by CHR? Obviously, the alarm bells go off all over because CHR has another alias that needs to be immediately blocked, or maybe they made a random call, or maybe the customer got fed up with his freight being double brokered and made a call, or maybe CHR got the data from TQL on a triple brokered deal.
Now, what other drastic measures will prsa implement if he finds out tomorrow that TQL has been calling his customer base?
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Each day on twitter Inside Transport there is one main character. The goal is to never be it
All we need now is @Annie Dhal to join the conversation.
All we need now is @Annie Dhal to join the conversation.
Igor Galanter
Well-Known Member
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I'm waiting for a guy to call himself POS on here.
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Anyone else hear that there was layoffs at CHR yesterday?
I'm not sure how many.
Sign of the times I guess
I'm not sure how many.
Sign of the times I guess
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So got this email last night...swear I got this same line from a crazy ex before LOL
