Ayr Motor - Woodstock, NB

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bad_spellur

bad_spellur

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Jul 8, 2008
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Full load from MN to QC, loaded on a Friday late, delivered as per BOL instructions at 06:00 am on Tuesday. Took 4 hours to load, 5.5 hours to unload, then was told by their dispatch, and repeaded by their Mgr that they don't pay waiting time for this customer. Would have been nice to tell me before is was booked :mad:
 
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Waiting time

How nice of them to tell you that "they don't pay waiting time for this customer", until after the work was done. How nice of them to bestow one of their customers the benefit of your untendered largess! Regardless of whatever they may have said to you, I would go ahead and invoice for the waiting time. If it is short paid, then small claims court would be the next step.
 
With their service as a carrier ... they probably don't care if you pick up or deliver on time either.

It's a wonder they are still around. Funny that the sides of their trailers say 'The Best Is The Least We Can Do' -- wow, if that's the best they can do, they're retarded or something.
 
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I think their printer got the slogan mixed up. It should be "The least is the best we can do"
 
Accessorial Charges

:confused:We are seeing things like this more and more latly. Waiting time, driver unload, trucks ordered then cancelled the next day while en route etc. How do you keep drivers happy if you cannot collect to get them paid, to keep coming out of the trucking co. pocket creates a problem in an already marginal industry, to hear that we cannot get it from the customer should not be a reasonable answer, because a driver will not accept that, and we all hear about driver shortages, who would want to do a job and not get paid?!?! Unfortunatly when dealing through a third party (Carrier/Broker etc.) that says this between the customer and trucking co. what can you do???
 
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now on the opposite side of the fence but how funny it is they never want you calling or dealing with their customers, they are your customer until you need more money for the job you preformed for them, then their customer won't pay. This should never be carrieries issue, contract made with broker. They love to make carriers sign load sheets, in turn make them sign yours agreeing to your terms for waiting time, border delays, TONU, bond fees.
 
Accessorial Charges

WOW,

I can't believe the line 'this particular customer does not pay accessorials' can hold any weight whatsoever.

There are 2 completely separate agreements at play here, one is with the broker and their customer and the other is with the broker and the carrier. Sometimes the accessorials are the same and sometimes there are discrepancies between the expectations/allowances of each party.

bad_spellur - if you were not advised in writing "this shipper will take 4 hours to load, etc.." you should be entitled. I have few customers that are outside the standard 2 hours for TL and 1 hour for LTL, if so I have 2 options. 1. offer this information to the carrier I'm contracting and allow them to build it in to their price. 2. build the waiting time into my price and know that I will be paying it out to a transporting carrier.

I hope this party does the ethical thing and offer funds deserved.

F1 - I owe you some bucks for that missed pickup yesterday afternoon, gimme a ring so we can discuss your costs and I'll get you a revision...

Happy Friday to all!

Thx,

Mike
 
That's brutal

Whether or not the customer pays the waiting time has nothing do with whether you pay the carrier or not! If it's justified, then you pay. If you make a business decision not to go after your customer for it, then you should eat it. Trying to squeeze the carrier because you didn't get a good contract set up with your customer is just wrong.

Having said that, there are also many occassions when the carrier is the one who causes the whole situation like: not faxing their customs dox to the border, showing up late for an appointment, not making an appointment, showing up with other freight on the truck in front of the delivery, showing up 10 minutes before they close, etc.

I'm curious. What were circumstances surrounding the waiting time? Or was it pretty clear cut?
 
It was pretty clear cut. I advised them that I will invoice the waiting time and if it is not paid I will send them to collections and/or invoice the customer. I would have been happy to work out a resonable deal on the situation, but after not getting any return phone calls and then to be told that it was too bad, I have to take a stand.
 
Shakey said:
now on the opposite side of the fence but how funny it is they never want you calling or dealing with their customers, they are your customer until you need more money for the job you preformed for them, then their customer won't pay. This should never be carrieries issue, contract made with broker. They love to make carriers sign load sheets, in turn make them sign yours agreeing to your terms for waiting time, border delays, TONU, bond fees.
Click to expand...

We do this, get a "Terms of Load Acceptance" signed by the broker before the truck moves an inch. It states all of the rates for extra charges should they be incurred.
 
They have been on my DNU for a while too. The owner doesn't give a flying you know what about the people that feed him. Don't get me started on these guys!!!
 
In July we picked up a load for one of the larger brokers.

9:00pm scheduled pick up time, "but you can go in as early as 7:00pm, they will load you sooner"

My truck arrives at 7:00pm, not expecting to be loaded right away, but at least we are early to give us a shot of getting out of there and on our way.

No other trucks were there at the time. I had another truck pick up earlier in the day, 2 hours to load, pretty standard.

They finally finished loading at 1:45am! Through security and on the way at 2:00am!

The next morning I call the broker and advise him of such. I don't expect to be paid for the time between 7:00pm and our appoinment time of 9:00pm, we showed up earlier than scheduled, so we eat whatever time up until the appointment time.

But to be told "this customer doesn't pay waiting time" after taking 7 bloody hours to load the trailer, is just plain ridiculous. I still can't understand why 2 hours to load and unload is standard in our industry, but that's another story. Why on earth should I eat the costs for having my driver sit for 7 hours?

I charged them anyway, told them they can choose to short pay, but I will send them to collections for the balance. I also refused any future loads from this broker and have blocked them on the link.

By the way, this was not Ayr Motor Express just to be clear.
 
MyTrucksMyRates said:
In July we picked up a load for one of the larger brokers.

9:00pm scheduled pick up time, "but you can go in as early as 7:00pm, they will load you sooner"

My truck arrives at 7:00pm, not expecting to be loaded right away, but at least we are early to give us a shot of getting out of there and on our way.

No other trucks were there at the time. I had another truck pick up earlier in the day, 2 hours to load, pretty standard.

They finally finished loading at 1:45am! Through security and on the way at 2:00am!

The next morning I call the broker and advise him of such. I don't expect to be paid for the time between 7:00pm and our appoinment time of 9:00pm, we showed up earlier than scheduled, so we eat whatever time up until the appointment time.

But to be told "this customer doesn't pay waiting time" after taking 7 bloody hours to load the trailer, is just plain ridiculous. I still can't understand why 2 hours to load and unload is standard in our industry, but that's another story. Why on earth should I eat the costs for having my driver sit for 7 hours?

I charged them anyway, told them they can choose to short pay, but I will send them to collections for the balance. I also refused any future loads from this broker and have blocked them on the link.

By the way, this was not Ayr Motor Express just to be clear.
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Why is it? Because like with most companies not paying drivers to sit around for 7 hrs waiting for dispatch to find them a load or move them, it's a deplorable practice that only companies and carriers can put an end to.

One is no different than the other. I applaud your stance on this!!
If more would take the actions you have had the fortitude to do and say no to "free time" this industry would be in much better shape from all sides.
 
Why is it? Because like with most companies not paying drivers to sit around for 7 hrs waiting for dispatch to find them a load or move them, it's a deplorable practice that only companies and carriers can put an end to.

Very interesting, and where would the money come from to pay for this, not saying it is something that should be alowed but really there is much bigger issues in our industry that needs to be fixed before this. Would really like to see your plan to fix all these issues, you make them all sound so easy!!! Don't forget in your plan how much central Canada has lost in the past 5 years due to strength of our dollar, just paying and charging are not possible. Easy to pick about issues, hard to come to the table with solutions!
 
Shakey said:
Why is it? Because like with most companies not paying drivers to sit around for 7 hrs waiting for dispatch to find them a load or move them, it's a deplorable practice that only companies and carriers can put an end to.

Very interesting, and where would the money come from to pay for this, not saying it is something that should be alowed but really there is much bigger issues in our industry that needs to be fixed before this. Would really like to see your plan to fix all these issues, you make them all sound so easy!!! Don't forget in your plan how much central Canada has lost in the past 5 years due to strength of our dollar, just paying and charging are not possible. Easy to pick about issues, hard to come to the table with solutions!
Click to expand...
Shakey, when the oil companies continue to charge you more as the price of fuel goes up do you say, you cannot afford to pay for it and refuse to pay or do you pass on the costs to your customrs by adding on fuel surcharges?

When you have to spend more to have your electricity kept on do you not adjust your rates to allow for this?

Why is it that with everything else, carriers, brokers and 3PL companies can find a way to pay for the increased costs but when it comes to drivers wages, they somehow constantly come up short?

Drivers can't set freight rates, you can. It's simple really, increase your rates to account for your increased labor costs.

Every other industry seems to have the ability to say "no, we can't do it cheaper". Why must this industry continuously take out their shortcomings on the backs and pockets of the people who physically perform the work.

Charge more and if your customers are loyal and respect the value of your service, they'll agree to it. If they don't, they're not worth having.
 
you just don't get it eh, again supply demand. Are you raising your drivers rates? Are you charging your customers more? Bruce R Smith saved yesterday will that help industry? And yes i have been in the drivers corner and have raised rates at companies I worked for, would you like some numbers or drivers to call??? Come with some solutions, what have you done to make the industry better???
 
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