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Not everyone is set up this way like your loving US mega fleets.. We soon will be but it still cost us the trucking company to do so in time and data usage. Do I send you the bill?
TQL Strikes again!!
- Thread starter Wiley One
- Start date
Not everyone is set up this way like your loving US mega fleets.. We soon will be but it still cost us the trucking company to do so in time and data usage. Do I send you the bill?
I think you're rude. It's not the driver's job, they are not secretaries. Sometimes they have to go quite a distance to even FIND a decent truck stop that has a working fax....which means sending customs up to two (or three) hours later. I work in a dispatch office, and quite frankly, it can get pretty aggravating to have to stay up late at night to submit, wait for an entry number, then have to text a driver, who at that point should have probably been asleep. Like you said, 10 and a half seconds to scan and e mail customs, shouldn't be too much of a hardship for the shipper.
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We deal with TQL quite often and many of their brokers insist on faxed paperwork - that is how this thread started is it not?
No worries I have 1500 other carriers that will do this lane for me. and they have no issue stopping at a truck stop to fax paper work
Maybe you are okay with a cellphone picture sent to you via email but many brokers are not.
No worries I have 1500 other carriers that will do this lane for me. and they have no issue stopping at a truck stop to fax paper work
Maybe you are okay with a cellphone picture sent to you via email but many brokers are not.
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Shakey
Site Supporter
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Unreal Mike they had been calling me for weeks about Clarke Logistics business they claim they did thousands of loads for them..............told them that is very nice but that company is gone as well as that business and WE do NOT double broker or allow it and STOP calling me. Finally snapped on the last guy, funny enough he called back for my boss........................
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I know we are not supposed to flame other members but you sir are a complete ass that just loves to stir the pot. You are a coward that never will tell anyone who you are a I personally think you are full of shit 99% of the time. Go back to your Moms basement and sell your probably double brokered freight..
Sorry admin and mods it had to be said.
I'll Say it again SHIPPER scan and email SHIPPER scan and email. What part of that don't YOU understand ? As you say takes ten seconds !!!!!
I think Freight Broker is missing the point. What happened to the shipper or buyer being responsible for their paperwork to have it cleared by their customs broker. We don't pick the freight broker or the customs broker, but then again we can always suggest to the shipper or receiver to find new ones. I little bit of co-operation with the Carrier goes a long way, and builds a great relationships. Freight Broker needs to spend some real time in a real truck and get some real experience at what a driver goes through day in day out.
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Yes they are, but that does not make it right. They need to be told by either the buyer of the goods or the broker arranging that it is their responsibility to send the paperwork, not the drivers.
One more example of someone being afraid to risk ruffling the feathers. We tell our "direct" customers all the time that we need the customs paperwork sent to us as well as given to the driver. If the shipper has a problem we simply call our customer and tell them that the shipper refuses to do what we ask. The buyer has no problem calling them and telling them to do so. A broker should not be afraid to do the same thing.
One more example of someone being afraid to risk ruffling the feathers. We tell our "direct" customers all the time that we need the customs paperwork sent to us as well as given to the driver. If the shipper has a problem we simply call our customer and tell them that the shipper refuses to do what we ask. The buyer has no problem calling them and telling them to do so. A broker should not be afraid to do the same thing.
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Everyone I deal with scans and emails... Please take care of this little detail for your customers. Or else you will lose them to me..
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If this is the only issue you have to complain about then you have it made, this has been an issue since the dawn of trucking and you just have to realize that some people are just assholes and that will never change. I will also ask HOW IS THIS TQL's fault? it is the shippers. No I'm not a fan of TQL they continually call us to work together which will never happen.
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Lets expand the conversation a little here...
Let me just clarify a little before my short (I hope) rant. Please exclude good, strong, long term relationships from my discussion below.
Does anyone else see that more and more people just wants to pass the buck? Not just on this paperwork question - 'who should send to the customs broker'? No one wants to book appointments, no one wants to back into a second dock (next door), no one wants to move other peoples freight on the truck to offload their freight, even if it's a 100 lb 4x4 skid, no one wants to call ahead for directions, to confirm freight is ready, paperwork, etc... It's like people just want to (excuse the expression) 'do as little as possible and get a paycheque'. Please don't pick out one example above and harp on me, I'm speaking in generalities here.
I have news - the best way to service your customer, build long term relationships with carriers, shippers and consignees is to be HELPFUL. Find and implement solutions. Stop the bitching and be a part of the solution, not the problem. Help get the job done and don't ask for the $50 extra, you know what will happen - you'll get the business over and over again!!
Kept it pretty short for a change,
Mike
Let me just clarify a little before my short (I hope) rant. Please exclude good, strong, long term relationships from my discussion below.
Does anyone else see that more and more people just wants to pass the buck? Not just on this paperwork question - 'who should send to the customs broker'? No one wants to book appointments, no one wants to back into a second dock (next door), no one wants to move other peoples freight on the truck to offload their freight, even if it's a 100 lb 4x4 skid, no one wants to call ahead for directions, to confirm freight is ready, paperwork, etc... It's like people just want to (excuse the expression) 'do as little as possible and get a paycheque'. Please don't pick out one example above and harp on me, I'm speaking in generalities here.
I have news - the best way to service your customer, build long term relationships with carriers, shippers and consignees is to be HELPFUL. Find and implement solutions. Stop the bitching and be a part of the solution, not the problem. Help get the job done and don't ask for the $50 extra, you know what will happen - you'll get the business over and over again!!
Kept it pretty short for a change,
Mike
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Someone gets it.. FINALLY. The difference between telling your shipper "May I take care of this for you?" and "MY DRIVERS ARE BUSY THEY ARE NOT SECRATARIES" is the difference between getting 2.80 per mile US and $1.70 per mile CAN, and I'm being conservative here. Its that extra .0000000002% that makes all the difference in the rate. And I'm not the only one who knows this.. wanna know who else does? Your customers do... and they're wondering WHY you wouldn't go that last inch for them.
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Everything has a price.
If the Shipper is really unwilling or unable to fax some papers then the Carrier needs to accommodate that, and charge for his services. If TQL is a repeat offender (as it sounds like they are) then the Carrier would be wise to factor these extra services into his costs when quoting the load. Or simply stop taking their business.
Yes I know I'm in the "moan & groan" section of the forum...but bitching about it is pointless...
If the Shipper is really unwilling or unable to fax some papers then the Carrier needs to accommodate that, and charge for his services. If TQL is a repeat offender (as it sounds like they are) then the Carrier would be wise to factor these extra services into his costs when quoting the load. Or simply stop taking their business.
Yes I know I'm in the "moan & groan" section of the forum...but bitching about it is pointless...
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I think most of the carriers on this forum go above and beyond for their customers. The 'pissed off' factor comes into play when a broker insists on the 'extra' without wanting to pay for it.
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With shrinking margins & increasing costs I completely understand why the guys at the bottom of the pile are sick of handing out freebies. I think the key is to stop making them free.
Most of us know our customers well enough to identify the ones that are looking for service above all else vs. the bottom-feeders.
We also know our customers well enough to identify the ones with straight-forward pick-&-deliver orders vs. the guys who have a dozen little things they "forgot to mention" when calling in the order. ("oh I didn't tell you it was a mine? And it's not actually in that town it's about 60 km North? And has to deliver between 6AM-6:45 unless it's a full moon?")
It doesn't matter how many times you say "that should be the shipper's job" I guarantee you the guy you're talking to just hears "I don't wanna do it" and probably pictures you as a toddler in Wal-mart with his arms crossed & holding his breath.
If you think your extra costs for this service are $75...next time your customer calls in an order give him your rate, and offer him a $75 discount if the shipper faxes the paperwork. Nobody likes a surcharge but everybody loves a discount.
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Go above and beyond and the money will follow.. the only caveat though is that you've got to make the first move. Show them that you will take care of their details and chances are you won't get any pushback on higher pricing. Hey... it works for me, and it ain't because of my striking good looks.