TQL Strikes again!!
- Thread starter Wiley One
- Start date
Always nice to have cooperation from the broker .
Thanks
No worries I have 1500 other carriers that will do this lane for me. and they have no issue stopping at a truck stop to fax paper work
Have a great day
I don't think you are listening . Why should the carrier have to go somewhere else to fax the shippers paperwork? If the paper work doesn't get sent the shipment doesn't get delivered, if the shipment doesn't get delivered the shipper doesn't get paid. So I would think they should take some responsibility in getting that done. Not ask the driver to make another stop and pay to fax from a truck stop.
For future reference if you do load again paper work needs to be sent out side shipper
Yes so I have been told. As my email states I find this unacceptable.
Sorry for the mishap on paperwork. For future reference you cannot fax from shipper you have to go to truck stop to do so
Thanks
No worries I have 1500 other carriers that will do this lane for me. and they have no issue stopping at a truck stop to fax paper work
Have a great day
I don't think you are listening . Why should the carrier have to go somewhere else to fax the shippers paperwork? If the paper work doesn't get sent the shipment doesn't get delivered, if the shipment doesn't get delivered the shipper doesn't get paid. So I would think they should take some responsibility in getting that done. Not ask the driver to make another stop and pay to fax from a truck stop.
For future reference if you do load again paper work needs to be sent out side shipper
Yes so I have been told. As my email states I find this unacceptable.
Sorry for the mishap on paperwork. For future reference you cannot fax from shipper you have to go to truck stop to do so
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Those responses seem like they were written by a machine...
And yes, this sucks! We have a regular ongoing problem with it... Not only does the driver have to make an extra stop to send the fax, it will probably cost them a couple bucks a page!
And yes, this sucks! We have a regular ongoing problem with it... Not only does the driver have to make an extra stop to send the fax, it will probably cost them a couple bucks a page!
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Now that's the type of thing they should regulate... FMCSA rules that shippers are responsible for sending paperwork for Canadian loads. You do realize that is the problem... Canadian loads. Byers should be made aware that this should be stipulated in the sale. "Shipper will fax/scan all paperwork and send to wherever the driver asks" Then we'll know the tides are turning in our favor.
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So why are you crying about TQL then? The customer is the customer. If they don't want drivers or others to use THEIR office equipment then that's their perogative. So scan it and email or fax it from a truckstop.
Really ? I guess you must be missing the point as much as they are. Please explain to me why a customer shouldn't be responsible for faxing the paper work ? Why should the driver have to make another stop just to fax someone else's paper work to get the shippers product over the border ? If the BROKER wants to have the freight should they not go to bat for the carrier ?
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Spoken like a true broker. I'm sure your not up late at night trying to chase custom papers and entry #'s because the CUSTOMER doesn't have the decency to send the paperwork . It would be a lot easier for someone in an office just to send the paperwork as they don't have to back their desk into a crowded truck stop and stand in line to fax paper work . But oh yes they are the CUSTOMER !!! Sometimes they are NOT always right . As usual every post has to be a broker vs carrier post.
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So. the headline reads TQL - I'll respond on topic.
Got a call this afternoon from 'Fabio' at TQL who rattled off the list of other employees (his co-workers) that have previously called me (and Albert) in order to sell us their 'services'. Others in dispatch always forward these calls to Albert or myself... He even said that he was aware that we are intolerant to co-brokering. I told him it was a policy and that I couldn't understand why they continued to call. He said we should grow our business together....
Not if his staff will treat good carriers as described below. TQL should be getting a copy of the paperwork in this situation and sending it to the carrier PARS/PAPS team to save the driver the stop. Simple solution, we do it all the time.
Keep well,
Mike
Got a call this afternoon from 'Fabio' at TQL who rattled off the list of other employees (his co-workers) that have previously called me (and Albert) in order to sell us their 'services'. Others in dispatch always forward these calls to Albert or myself... He even said that he was aware that we are intolerant to co-brokering. I told him it was a policy and that I couldn't understand why they continued to call. He said we should grow our business together....
Not if his staff will treat good carriers as described below. TQL should be getting a copy of the paperwork in this situation and sending it to the carrier PARS/PAPS team to save the driver the stop. Simple solution, we do it all the time.
Keep well,
Mike
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Oh, and every driver is able to scan and e mail from their truck?
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No, spoken like someone who understands what customer service means. And as they like to say at the ports "f%^k off.. you deal with it".
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Transportation is competitive.. if your drivers aren't up to snuff on 21st century technology then that's going to hurt your ability to compete.
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Seriously? Freight Broker if you understand, then answer me this...
How much time does it take for a driver to stop at a truckstop, fax the paperwork, and then get back on the road?
At least 30 minutes? Maybe closer to an hour from gearing down to getting back up to speed.
So now he/she is 30 minutes to an hour behind in their day and what do they get paid for that time???
Sorry. You don't understand from the carriers point of view or more importantly, from the DRIVER'S point of view.
How much time does it take for a driver to stop at a truckstop, fax the paperwork, and then get back on the road?
At least 30 minutes? Maybe closer to an hour from gearing down to getting back up to speed.
So now he/she is 30 minutes to an hour behind in their day and what do they get paid for that time???
Sorry. You don't understand from the carriers point of view or more importantly, from the DRIVER'S point of view.
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Sometimes you really should keep you mouth shut. Do you have any idea of the costs involved throughout the year with shippers that will not send paperwork for drivers?
I will answer myself no you don't. Some truckstops are 5 bucks for the first page and 2 bucks each page after. Do the math on a 40 page fax some shipper will not email to the dispatch. Now pay me for it and take it off your margin.. Oh that hurts don't it ...Well it hurts us also and the broker being a dick like TQL was in this email just shows why SOME brokers are considered dicks..
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Freight broker, not all of us can afford to upgrade to that point. The last year has been more than difficult and we have to comply to fmcsa's demands for e-log and other things so modern technology may not be possible. That's beside the driver who is so afraid of technology he has a hard time getting things faxed... not everyone is up on all of that...