I book a shipment that consisted of a FTL 42,000 lbs after they pick up the freight and left the shipper they call me and told me that it was only 4 skids 13,000 lbs , I told them to return the freight to the shipper as this was not what we
were suppose to pick up , they refuse because they said that it was too late to get another shipment 2:00 local time , they deliver the freight and expected to get a FTL rate , I told them that you should of call me before you left the shipper if it was the other way around they would of call me right away so I deducted the rate and they are now
calling my customer and complaining , I will not use them again as they are not upfront and honest .