Agreed, for some chemical products even customers will agree that if it's not 'too cold' or 'sitting for too long', sometimes it's ok to waive the heated service (of course we let the customer make the call if required). In this case, the heated service requirement was much more technical then that.
I thought I've seen By Express here too.
Note that I previously omitted the fact that for this shipment they sent in a 'furtherance provider' for the pickup. I drew my own conclusions.
Keep well,
Mike