WOWWWWWWWW!!!!!!!!!!!!!!!!!!!!
Where to start? I will GLADLY tell you not to use this company, they lost me a new customer on the first load out of the gate!
I gave SP some LTL at the start of March to go from the Toronto area to Calgary. Not a difficult request by any means. SP promised me it would be 3-day, fast delivery as the truck they were putting my order on was a team-driven truck.
"Great!" I thought...
SP Freight did not ONCE call to update me on the location of their truck or the delivery ETA of my product. I called them daily for updates. Up till Wednesday, my product was supposedly on schedule... but once day #3 arrived; Wednesday, my product was NOT delivered. I was told over the duration of the following two days that my product was always "5 MINS AWAY, WE PROMISE".
Even with being late, they did not ONCE call me with updates, I was forced to chase them every step of the way... and then turn around and give the lies they told me to my customer as I had no further information. I was told everything from the driver is lost and trying to find it, to the driver is tied up at another delivery... etc etc... they alternated between so many excuses, and got caught up in so many of their own lies!
Once they did finally make it to the delivery location, there was yet another issue - they used improper equipment, and the dry van they used was too low to back into the dock of the delivery location! This left me scrambling to cross dock the now 2-day late shipment, and have another carrier make the delivery. The wasted time, extra charges, stress level and lies they caused were unbelievable, and to top it all off, the new customer was (needless to say) completely unimpressed and has declined to ship with our company again.
I have never been more let down by a transport company. Delays happen. that is understandable. two days of lies, lack of communication.... those things are not excusable. I would recommend shipping your freight via little red wagon, horse and cart... or even divvy it up into backpacks and let some hikers carry it before using these guys.. Just my (horrible) experience...