Avalon Translink
- Thread starter markhamboy
- Start date
30
Well it didn't go so well.
I spoke with their dispatcher, who strung me along with 1.5 days worth of delays and excuses for pick ups. Then, when they showed up at the shipper they claimed the freight was oversized, which it wasn't. I asked the their dispatcher to measure the freight and take a picture and get back to me. They told me the driver didn't have a measuring tape and finally came back with me saying they don't have room on the trailer.
What a joke. On my DNU
I spoke with their dispatcher, who strung me along with 1.5 days worth of delays and excuses for pick ups. Then, when they showed up at the shipper they claimed the freight was oversized, which it wasn't. I asked the their dispatcher to measure the freight and take a picture and get back to me. They told me the driver didn't have a measuring tape and finally came back with me saying they don't have room on the trailer.
What a joke. On my DNU
I am using them from last 2+ years and they have been nothing but excellent.! I always give them the loads that are with strict appointment or with special requests and they do amazing job. I even use them for my FTL from BC to Montreal. Great service and great communication.
30
Going on the DNU list, they have provided a cornucopia of excuses for late pick up, late deliveries and poor service.
30
Lots of mixed opinions on this carrier, They did two loads recently and both had issues. Has thee been a change in personnel or are some lanes better serviced than others?
My loads were Western Canada to ON
My loads were Western Canada to ON
Shakey
Site Supporter
30
haven't matched in a log time but I found it was communication issue when things didn't go well or were delayed
We have an invoice outstanding over 100 days. We were promised a cheque was put in the mail over two weeks ago and it did not arrive. After the first week we confirmed the address was correct - they sent a remittance advise to which was the address is correct. Two weeks after the mail date we asked for a follow up but did not receive any material response - they replied that they were checking. The next day we demanded payment by EOB or it will be sent to collections which went unresponsive.
The invoice was sent to collections to which Avalon finally responded that the cheque was mailed on the day they said previously and wait for it until the end of the week. I've been down this road before - the always wait for another day scenario to which it never comes. Canada Post never takes more than 2 days from GTA.
Collections also identified that the load was double brokered. We have reached out to the original broker who was really upset that their customer has already received a call from collections. The original broker paid Avalon quite quickly and are frustrated that they have to now deal with it.
I'll let you know how it ends.
The invoice was sent to collections to which Avalon finally responded that the cheque was mailed on the day they said previously and wait for it until the end of the week. I've been down this road before - the always wait for another day scenario to which it never comes. Canada Post never takes more than 2 days from GTA.
Collections also identified that the load was double brokered. We have reached out to the original broker who was really upset that their customer has already received a call from collections. The original broker paid Avalon quite quickly and are frustrated that they have to now deal with it.
I'll let you know how it ends.
30
As of Feb 2022 Avalon Translink factored their invoices through Revolution Capital | Baron Finance.
I always like to reach out to the factoring companies when I find a carrier is double brokering.
I always like to reach out to the factoring companies when I find a carrier is double brokering.
I will let the original broker who contracted them know about that option. They should make that decision to inform if they paid the factoring company. The factor will not pay me.
1
Funds were received late last night. (6.30PM) via Interac. The supposed cheque that was mailed on Mar 4 did not show up by the end of the week 3. They did what they said they'd do and pay it electronically if I didn't receive it, but it took all day for them to process it and then it came after business hours.
This chapter is done now. Days to pay 105.
2643993 Ontario Inc DBA Avalon Translink has had their FMCSA authorities revoked - surprise surprise. Northbridge cancelled their policy before the year was up.
Hi Jim, I asked Avalon and they said "No its not revoked, We just changed the ins company and this will get updated on FMCSA in 24 hr"
I guess time will tell. Right now it is revoked. I will watch for an update tomorrow.
I checked the FMCSA website as promised. They are still in revoked status regardless of what Avalon says or thinks. I guess everyone has the weekend off.
I'll check again on Monday.
Thanks Jim, please let us know if it changes by Monday. I was thinking of putting them on a load for Wednesday pickup. Appreciate your help!