Windsor/Detroit border toll invoices - payment terms of net 7 days

[Salma]

I think it's HILARIOUS that these people expect payment within 7 days. And THEN they send out the "overdue" notices after one week! Firstly, I don't recall agreeing to those payment terms and, secondly, if they want payment within 7 days aren't they supposed to offer some sort of "discount"? I think 50% off original invoice is reasonable.
Shaking my head........

 

[chica123]

Well, I guess if you compare it to EZ Pass at Queenston and Fort Erie, they are very benevolent. With EZ Pass you are really prepaying all your tolls.

 

[lowmiler88]

Watch those crooks also on the billing they overcharge all the time, I think we disputed enough they just know better with us but it took a real long time to get to here. Cannot wait till the new bridge is built and maybe that crook will go away.

 

[martinetav]

We have signed up for the credit card gig. They take $500 and replenish when we have a $50 balance. They need to be followed closely though. Sometimes they use the sticker number assigned to the truck and sometimes they use the plate number. I recently had a plate number that did not belong to us. Took a while, but I finally got it credited this week. She kept asking me for an UNPAID INVOICE to credit us on. That was the only way that she would be able to apply the credit. I kept telling her that that was MISSION IMPOSSIBLE. She kept replying that it was the only way she could proceed with the credit. I sent her an e-mail stating that we would like to cancel our authorization for or credit card account, that we would like to have invoices sent out, one for every truck, everytime one crosses the bridge, in either direction, on paper, mailed to us like they did in the beginning.
Low and behold, she finally understood, applied the credit to our account. Aleilula!!

 

[bubba-one]

Not worth the time to chase them for credits on trucks that aren't mine. We canceled the credit card, once the balance of the $500 is gone we will wait for the bill in the mail and pay accordingly. Ambassador bridge is always a last resort to use, but with upcoming resurfacing at Sarnia we might be left with no option.

 

[Michael Ludwig]

@lowmiler88 ... we had the same thing happen. Like EZPass they would take a fixed amount off the company credit card and "toll" it down to almost zero then top it up, which is okay ... until the day they topped it up four times in 3 minutes. We called them about it and they denied it. We said we have the Visa statement right here and you charged it. Again they denied. So, we took the high road ... simply called Visa and told them a fraud had been committed against our Visa card. The Visa Security team took over the investigation. Got our money back pretty quick then. Also had Visa block them from ever charging our card again. We just wait for them to bill us now. The discount of prepaying is not worth the risk.

 

[martinetav]

I have been told that eventually, those who do not participate in the credit card accounts will be charged an administration fee of $25 for each invoice. So you get charged say %27.50 for the crossing and they will then add $25 administration fee for manual billing... Don't want to give the name of the employe who told me that. I'm not sure she was supposed to mention it to me

 

[Michael Ludwig]

We already decided we would switch operations to Sarnia/Port Huron, even if it costs a little more operationally. Eventually the government will have a bridge there and we won't need to use the Ambassador.

 

[lowmiler88]

They bill us weekly, there was no way in hell I would give them a Credit Card........other people yes but not them. It's 14 miles difference to cross Blue Water and heading south on 75 which doesn't seem like much but 5 crossing a day would cost you more than $500 per week which is half an office employees salary for an hours hassle a week so I can put up with some bullsh*t, well the accounting person can

 

[JN1981]

We have an account and the transponders in all the trucks. I just got an email with about 15 'missed' invoices that are past due that they failed to send dating back to July 2014. At quick glance at least half do not match any of my plate #'s so I'll send those back to them. The others have plate #'s that have transponders, I'll be double checking these that we are not being double billed. The last batch of 'missed' invoices had no times or dates on any of the crossings, I sent them all back requesting the missing information before I would approve - nothing back after 2 months.

The day the new bridge is open will be the the day I have a party and the last day any of my trucks roll over the ambassador bridge.

 

[cdufrat]

We receive the invoice in the mail and within 3 days we get an email saying it's past due. Mar. 7th invoice, received Mar. 24th. Ridiculous.

 

[Salma]

We get collections emails on a weekly basis. I just delete them. They will get paid after 30 days, just like everyone else.