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So I got a phone call from a broker yesterday that has used out services a few times in the past, asking me why are rates are so high! I explained it's a dedicated service, all our trucks are 2007 and newer they all have GPS for easy tracking and our rates have not increased for over 2 years! Our rates should be totally competive and our service is at least 90% probably better. It's very rare that we have a trailer moving that is not fully loaded, I know there is carriers out there running for cheaper but they are not reliable at all. We do have a few customers that can't pay our rate so we are flexible and work with them to ensure they make their customer happy and we still get the freight but this guy could not understand my explanation. We realise it is tough times but it's give and take right?
Anyone else having to deal with this?
Anyone else having to deal with this?