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In logistics, we’re often told that time is everything. Fair enough. But it seems that rule only applies when it’s convenient for one side of the table.
Let me share a recent experience involving Western Alliance and their Director of Corporate Growth, Todd Isaacson.
We were contracted to move a load from Mississauga, ON to Stockton, CA at an agreed rate of CAD 6,500. Simple deal. Clear rate. Clear route. Clear expectation: pick up, deliver, get paid.
And to be fair, that part went exactly as planned.
Freight was picked up and delivered successfully. No damages. No issues. No drama. Just a completed job.
Then came the twist.
Payment is now being withheld over a “one-hour delay.”
Not a missed delivery. Not a failed service. Not even a broken agreement. Just one hour — suddenly upgraded to the value of the entire freight.
Interestingly, the extended waiting time at the shipper (where time apparently moves differently) doesn’t seem to carry the same financial importance. Funny how that works.
In trucking, delays happen. Everyone knows that. What’s unusual is when only one side of the delay calculator is working.
So now we’re in a situation where the load is delivered, the service is complete, but the payment is apparently still stuck somewhere in that one-hour time warp.
We’ve requested a fair review and release of the agreed CAD 6,500. Nothing more, nothing less.
Because at the end of the day, a completed load should still mean what it used to mean: pick up, deliver, pay — not pick up, deliver, negotiate retroactively.
And if “one-hour late” is now the new standard for rewriting contracts after delivery… the industry might want to update its definition of on-time.
Let me share a recent experience involving Western Alliance and their Director of Corporate Growth, Todd Isaacson.
We were contracted to move a load from Mississauga, ON to Stockton, CA at an agreed rate of CAD 6,500. Simple deal. Clear rate. Clear route. Clear expectation: pick up, deliver, get paid.
And to be fair, that part went exactly as planned.
Freight was picked up and delivered successfully. No damages. No issues. No drama. Just a completed job.
Then came the twist.
Payment is now being withheld over a “one-hour delay.”
Not a missed delivery. Not a failed service. Not even a broken agreement. Just one hour — suddenly upgraded to the value of the entire freight.
Interestingly, the extended waiting time at the shipper (where time apparently moves differently) doesn’t seem to carry the same financial importance. Funny how that works.
In trucking, delays happen. Everyone knows that. What’s unusual is when only one side of the delay calculator is working.
So now we’re in a situation where the load is delivered, the service is complete, but the payment is apparently still stuck somewhere in that one-hour time warp.
We’ve requested a fair review and release of the agreed CAD 6,500. Nothing more, nothing less.
Because at the end of the day, a completed load should still mean what it used to mean: pick up, deliver, pay — not pick up, deliver, negotiate retroactively.
And if “one-hour late” is now the new standard for rewriting contracts after delivery… the industry might want to update its definition of on-time.
