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I'm not one to get on here and rant much...The world is not perfect and we all know trucking is far from it too. Service failures happen, sometimes legit, sometimes....well...you know. In my case I'll let you decide. I gave a load to Wolverton Transport & Logistics. Mississauga or Welland or wherever they want to be. Expedited shipment, not a full load but to be serviced as one. Not bad money high 3's per mile to Sarasota Fla. Pick up Fri deliver Monday 8am. Monday rolls along, I do mu usual tracking, find out about 9am the load is sitting in the Welland yard, claim driver had a family issue and can't go. They claim they can repower it and have it in Fla Tuesday afternoon. I know how far that is, told them Wed am is what I will tell the job site. They flew people down there so you know what I'm going through. Next day they claim early afternoon truck is in Wytheville Va, I mile out about 775 miles away. I ask the question, can this driver do these miles in the amount of time? Told yes, no problem. Wed morning rolls, now I'm told the ETA is 4pm...but they can't tell me where the driver is..just the ETA. Customer is losing it of course...they check with the broker and find out this load actually crossed Buffalo 1150am Tuesday, now I'm looking like an idiot. Long story short load arrives late Wed, crew has no choice but to sit around and wait for it. I'm accessed a service penalty charge, take the carrier to task regarding their "misinformation". No answer since...well done Wolverton. I've used them before although sparingly. I was told there is some shade over there but went on what I knew...now I know...
