Walmart is terrible
- Thread starter ferrari
- Start date
Are you doing business directly for Walmart or through a broker? It's highly unlikely that you're doing business directly and if that is the case it sounds like a broker is taking advantage you.
As Churchill said, 'never let a crisis go to waste'. Some brokers make it a crisis and take advantage.
It's another reason why we need broker transparency laws. The only option is to out the broker, so it doesn't happen to someone else.
As Churchill said, 'never let a crisis go to waste'. Some brokers make it a crisis and take advantage.
It's another reason why we need broker transparency laws. The only option is to out the broker, so it doesn't happen to someone else.
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Likely broker got fined and is attempting to pass the cost on to carrier. Could there be more to the story? It’s possible. Do you have a contract with the broker that stipulates when fines are assessed and for how much? The broker’s agreement with Walmart doesn’t encumber you. Your deal is with the broker, not Walmart.
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Likely the broker got fined by the double broker who got fined from the original broker and it doubled each time. I'd be looking on all the paperwork to see if it was double brokered.
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Quite possible although one would hope that a top tier shipper like Walmart would have a better handle on their supply chain.
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It's also very possible that they are neither with Walmart directly or through a broker, but are dealing with a Walmart supplier. Either way, Walmart provides their own time stamps so I would start there. Late delivery chargeback is valid but the $2000 for 5mins definitely sounds like the work of a sleazy DB.
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We work with a supplier, delivers directly into Walmart DC.
I can confirm, Walmart will fine them $2000 for 5 minutes late if notice is not provided. If notice is provided, a simple email. No fine.
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Wow.. for 2k I would be sending an email each and every time just in case.
We have a rule that the driver has to show up an hour early for their appointment.
If the driver isn't inline / checked in at that hour. We send an email as a just in case.
We've been doing this business for 1.5 years now and have a total of 2 fines. Both from drivers lying about their location.
Overall, its a ridiculous policy but you can work around it.
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Imagine your HVAC guy comes to your house 5mins late so you tell him to take $2k off the invoice.. basically they owe you money lol
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Showing up early isn't always the answer either. I've had shippers and receivers assess service failures for early show ups. their reasoning: truck is taking up valuable real estate in their yard and represents a liability and hazard while on company property. Usually 30 minutes early is considered acceptable.. anything more than that it's a service failure.
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Any grocery store deliveries, the appt should be set 15-30mins before the actual time. I've worked the backend of one of those and they're rarely ever organized or a time the store manager isn't losing his mind.
The supply chain is mainly about planning on time. A small warehouse can receive 100 truckloads in a day, simply because it's shipping 90 out the same day. All 100 are coming by appointment, and all are going out by appointment. The workforce is aligned as well to load and offload. Now, just imagine if 30% are late on the incoming load without any notification, but 100% on time for the outgoing shipment. This will disrupt the supply chain, and much worse when you have a cold warehouse with lumpers involved.
So big players like Walmart and Target urge suppliers like brokers and carriers to follow their supply chain policies so everything is aligned and goes smoothly.
This is the reason, so strict on appointments and fines, so suppliers understand.
So big players like Walmart and Target urge suppliers like brokers and carriers to follow their supply chain policies so everything is aligned and goes smoothly.
This is the reason, so strict on appointments and fines, so suppliers understand.
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Yes, that’s right. Some shippers are more amenable to first come first serve, depending on the nature of the freight. This is one of the reasons I like single lift loads like a coil. Truck arrives.. they pop it on or off..over and done. Loads that require more time are best suited to appointments.