R
Roca
Guest
wow you're so wrong... brokers can and do go back to their customers for extra charges, who ever doesn't will never build a relationship with their shippers / customers
Waiting time ?
- Thread starter djsstrans
- Start date
wow you're so wrong... brokers can and do go back to their customers for extra charges, who ever doesn't will never build a relationship with their shippers / customers
10
I hear all the time, even when called etc, gps report sent in and out time marked and signed by shipper/receiver is sorry I can't bill my customer I might loose them... So I have said fine I will bill you for the freight and your customer for the waiting time then as we did everything in our power to communicate etc. and blam we get a revise fax.
It's so funny this issue came up today....just had an issue where the driver was loaded with the wrong freight (full load) and had to unload and re-load. Carrier let us know right away...we contacted the customer right away and...bingo...wait time on the invoice! Too easy when your notified....too hard when your not!
30
The bottom line here is that waiting time sux!! -- for everyone.
I don't see how you can get a revised confirmation when you still have the freight on your truck?
This new policy is going to make you a ton of enemies, because, waiting time is never a good thing for the carrier, the broker or the shipper\consignee and, until you get your check, you can never be sure that you will actually get paid for it.
We do everything in our power to make sure that the driver is early for their pick-up or delivery and always keep the broker\customer notified of any anticipated delays but, when something goes abnormally wrong, it's difficult for everyone involved. The carriers main responsability, in this situatuion, is to record everything and keep the broker\customer updated until the driver is clear.
I find, more often than not, if you act in good faith and have everything well documented, you will get paid.
I don't see how you can get a revised confirmation when you still have the freight on your truck?
This new policy is going to make you a ton of enemies, because, waiting time is never a good thing for the carrier, the broker or the shipper\consignee and, until you get your check, you can never be sure that you will actually get paid for it.
We do everything in our power to make sure that the driver is early for their pick-up or delivery and always keep the broker\customer notified of any anticipated delays but, when something goes abnormally wrong, it's difficult for everyone involved. The carriers main responsability, in this situatuion, is to record everything and keep the broker\customer updated until the driver is clear.
I find, more often than not, if you act in good faith and have everything well documented, you will get paid.
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30
Sevana is right ... as long as everything is communicated properly you should have no problem getting paid.
Sometimes as a broker we do get paid, sometimes no ... if it gets to a point where a customer is not profitable we pump their rates up or dump them.
But to not be able to treat carrier partners fairly would hurt all of our customers and us in the long run ... so we just don't play that.
GPS is not a good way to verify waiting time ... it only verifies where the driver has been ... too many times a driver is released and then just screws off, goes to sleep, etc. I've been on the carrier side, I've seen it enough times.
Sometimes as a broker we do get paid, sometimes no ... if it gets to a point where a customer is not profitable we pump their rates up or dump them.
But to not be able to treat carrier partners fairly would hurt all of our customers and us in the long run ... so we just don't play that.
GPS is not a good way to verify waiting time ... it only verifies where the driver has been ... too many times a driver is released and then just screws off, goes to sleep, etc. I've been on the carrier side, I've seen it enough times.