That is good advice to contact the customs broker. We have always paid by credit card and then been reimbursed by the freight broker whom I assumed goes after their customer for the charges. The thought has crossed my mind many times that at some point I will have a hard time collecting from the freight broker. Now I will know to contact the customs broker right away and try to wash my hands from the get go. Of course, this usually happens late at night when it is hard to get in touch with anyone anyways!! But, on several occasions, the freight being examined was LTL and as long at the signed receipt has the pars # that was examined specifically written on it, I have never had a problem recovering the monies.