Yes he has to call back. On another load, Louis (the only guy in the house and working from his home only) accepted the load and call back later to cancel because his driver is sick or have death in his familly.... nice speaker but no results.
Also, when you check the insurance certificate that he provides, it's another company name.
Finally, Transport Optimal is only registered as a freight broker and not as a assets owning transport company....Its your choice to use him.... not for me... thanks anyway!!