Total Quality Logistics

martinetav said:
ZoCNX, you have to realize that there is no one with experience at TQL. No one ever stays there long enough. Once they figure it out they move on.
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I've notice this ... ridiculous from me to ask the broker BUT I start to ask them on every unfamiliar load if this line is regular for them... I do believe in some kind of training that they MUST provide to everyone before hiring ... training like "what you need from your client if shipment is crossing the border" or at least "how to handle an issue without calling names and/or raising the voice"

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Nothing personal.... just tired from this Deja Vu on every load with them
 
ZoCNX said:
I've notice this ... ridiculous from me to ask the broker BUT I start to ask them on every unfamiliar load if this line is regular for them... I do believe in some kind of training that they MUST provide to everyone before hiring ... training like "what you need from your client if shipment is crossing the border" or at least "how to handle an issue without calling names and/or raising the voice"

...
Nothing personal.... just tired from this Deja Vu on every load with them
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no, no training really except how to use the phone system maybe...
 
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True ... even more scary we respond is "We are. TQL is THE broker" and then next 10 minutes you feel like explaining to you own kid how this industry works and what he need to get from his client...
 
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... I just need to share it.....Yesterday "mess" shipment was delivered and offloaded this early morning. I did let them know about IN/OUT time, we did couple jokes about how "smooth" this shipment went (all this vie EMAIL)... 45 minutes later I'm receiving a phone call from same guy asking on the status of this shipment (delivered? offloaded?)...
...taking about scary...
 
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ZoCNX said:
... I just need to share it.....Yesterday "mess" shipment was delivered and offloaded this early morning. I did let them know about IN/OUT time, we did couple jokes about how "smooth" this shipment went (all this vie EMAIL)... 45 minutes later I'm receiving a phone call from same guy asking on the status of this shipment (delivered? offloaded?)...
...taking about scary...
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That was one of THOSE brokers....
He probably didn't sleep watching vote results..
 
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