Synergy are on DNU at a couple companies for service reasons. Nice people when they want your freight, horrible if they are paying you. Don't let you know if there's a problem with freight and will arbitrarily bond stuff before they give you an opportunity to fix it...then you find out it didn't need to be bonded. Service transit time matrix not as predictable as Polaris.
Agreed about Polaris. Rates are competitive mostly and they will tell you when stuff isn't going to go right. I like the email notifications, even for bond alerts!! Very cool! Their customs control department is awesome. Can't say a bad thing about those people...and they'll tell you if the agent who picks up for them will cause a transit time issue.
As a side note, Midland Transport's US LTL division is better if you have skids that are less than 1000 lbs and class 100 or less, from a rate standpoint. Vitran will cut you deals but the base discount level if you start out with them is kind of lousy, it's like 65% when the rest of the world gets 80-85% off full tariff to be fully competitive (based on volume.)
God, it's going on 48 hours since being laid off and I miss crunching numbers already!! ha ha