Requests for information ...

Michael Ludwig

Well-Known Member
Jul 6, 2009
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When I get a request for credit information there are usually a few questions that I prefer not to answer. One of them is how much credit have you extended, which is sometimes worded as basically what's the most they have spent with you.
If you ask me I will tell you how long I have done business, maybe how often I do business with them, what my terms are, and what they actually pay in, but pretty much any more than that and I tend to think requestors are sticking their noses a little too far into my business.
It's not too hard to calculate that if a 15 unit carrier is doing $100k a month with one particular customer, that customer is representing better than 25% of the carrier's business. Dangerous information to be out there in the wrong hands.

Earlier today I got a call from a member here asking about a driver I once employed, which is what got me thinking about this thread. Had the member simply sent me paperwork, he may have come away with the wrong impression of this driver. As it was, he called, and we had a conversation. There is certainly a lot more information available in what was said, and not said, than compared to the old standard forms we all email and fax around the country side. As far as those driver forms go, there is only one answer that makes any difference to me and that is the response to the question "Would you rehire the applicant?". Everything else I can probably deal with one way or another.

Just my random thoughts for the afternoon as I wait patiently for one last load I need out Belcamp, Maryland Friday morning to finish off my week :)
 
I agree with the "would you rehire?" if the answer is no and that is all i'm going to say then run away from that driver as fast as you can.
 
I refuse to fill out requests for credit information. What I do with a particular business relationship really is no business of someone else. I may have a customer on pre-pay - should I tell them that their account is all paid up? They are on pre-pay for a reason! I fear that most of those requests are handed down to someone else in sales to follow up on the possibilities that exist at another location.
As for driver applications, we generally fill them out factually. If the driver is absolutely turned out to be a bad set of events we mark down no-comment in big letters on the request - hopefully they understand. I agree with Michael, if someone won't rehire, the driver is most likely trouble.