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We are thinking of giving R M PLATINUM TRANSPORTATION INC a load. Can anyone give me any feedback on this company?
R M Platinum Transportation Inc.
- Thread starter TransAction
- Start date
2
30
They've done quite a few shipments with us. I'm certainly happy with the service overall.
One note - the drivers tend not to check in with their dispatch in a timely manner when it comes to waiting time, border clearances not being set up, etc. It's created some tension when it comes time to request accessorial charges. I'm a little shocked as this kind of thing is rare (I find everyone contacts us quickly in order to prevent issues or advise that there is potential for delays).
Definitely overall a good carrier I must say.
Keep well,
Mike
One note - the drivers tend not to check in with their dispatch in a timely manner when it comes to waiting time, border clearances not being set up, etc. It's created some tension when it comes time to request accessorial charges. I'm a little shocked as this kind of thing is rare (I find everyone contacts us quickly in order to prevent issues or advise that there is potential for delays).
Definitely overall a good carrier I must say.
Keep well,
Mike
20
We did give them the load. This load was supposed to pick up on Tuesday morning to deliver by Thursday . The first call we got was that there was a breakdown prior to the pick up but not to worry, they would pick it up the next morning and put a team on it. They did pick it up the next morning but when it came to the delivery day we asked for updates and kept getting the "we will call you back in 10 minutes" and when we called we got the "our boss is in a meeting and he is handling this shipment". We finally got an answer that the truck would be there for around 6pm. Since this was some material waiting for an assembly line, the receiver said they would wait. Sure enough when it got close to 4pm we kept getting the run around again. They told us around 4:3pm that the driver was on site. When we phoned the receiver they said the truck was not there. We called again to Maliha who said she would look into this. I told her I needed a call by 5pm. I of course had to call her back at 5pm.
She told me that she found the drivers and she was so embarrassed to tell me what happened. I told her I have heard it all so not to worry. She proceeded to tell me that the drivers where at a bar and they got drunk prior to delivery but not to worry, because she had another driver in the area who was going to go get the trailer from them and deliver first thing in the am. I acted like I believed her story and that I actually sympathized with their situation.
The following morning the truck showed up with one driver. The receiver asked the driver why he was late and he said he alone left Canada on Tuesday and he didn't know what they where talking about.
This one goes up there as one of the most ridiculous excuses I have ever heard!
We received the bill, from their factoring company of course. I immediately wrote a letter to the factoring co. with RR Platinum cc'd explaining that the carrier admitted negligence by their driver's getting drunk prior to a delivery thus resulting in charge backs to my client from the receiver as an assembly line was down. The charge backs totaled $2,100 USD, I subtracted those from the bill and paid the factoring company. The factoring company accepted the payment, and I have not heard anything form RM Platinum since.
I hope this helps everyone make a decision on using this outfit on any upcoming loads.
Good Luck!
She told me that she found the drivers and she was so embarrassed to tell me what happened. I told her I have heard it all so not to worry. She proceeded to tell me that the drivers where at a bar and they got drunk prior to delivery but not to worry, because she had another driver in the area who was going to go get the trailer from them and deliver first thing in the am. I acted like I believed her story and that I actually sympathized with their situation.
The following morning the truck showed up with one driver. The receiver asked the driver why he was late and he said he alone left Canada on Tuesday and he didn't know what they where talking about.
This one goes up there as one of the most ridiculous excuses I have ever heard!
We received the bill, from their factoring company of course. I immediately wrote a letter to the factoring co. with RR Platinum cc'd explaining that the carrier admitted negligence by their driver's getting drunk prior to a delivery thus resulting in charge backs to my client from the receiver as an assembly line was down. The charge backs totaled $2,100 USD, I subtracted those from the bill and paid the factoring company. The factoring company accepted the payment, and I have not heard anything form RM Platinum since.
I hope this helps everyone make a decision on using this outfit on any upcoming loads.
Good Luck!
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We are also having issues with this carrier. we gave them a load, we called for updates. We were given updates with in and out times on the day of the shipment. The in and out times provided to us suggested the driver was loaded within 2 hours on a cross border long haul shipment. The next evening Maliha contacts our company demanding detention, stating that her driver was at the shipper for 4 hours and not the time that we were provided when we called for updates. We advise that it was her company that provided us with the in and out times and that nobody at RM Platinum notified us that there was an error on their end regarding these provided times. If the driver was indeed into detention at the time of occurrence, we ( and our customer) were not allotted an opportunity to correct any issue that may or may not have been occurring as again we were not notified. She goes onto deny that her company gave us the updates and sends us the BOL for the shipment (with no in and out times, not signed, etc). We have no way to prove this detention occurred, the customer denies the detention occurred and we ultimately deny the detention. Our stance, is that we ask that drivers or dispatchers notify us when detention is occurring so that we may provide the customer with the opportunity to correct the issue. We do work companies to ensure that if there is indeed a detention and even if protocol was not followed, but it has been proved (whether signed in and out times by the shipper, or other methods) then we will work diligently to ensure they are compensated as we understand fully that hours waiting are potential hours of lost pay/driving time/etc. In this case, protocol was not followed, nor do we have any proof that this detention did occur.
We continue to receive emails demanding detention (all communication demanding money, seems to come between 8pm and 11pm at night), and we continue to deny. We now receive an email (again at night) from a Kiran, demanding detention or that they will go after the shipper for detention. We will not be dealing with this outfit any further. The company seems to be unorganized and correct communication lacking.
We continue to receive emails demanding detention (all communication demanding money, seems to come between 8pm and 11pm at night), and we continue to deny. We now receive an email (again at night) from a Kiran, demanding detention or that they will go after the shipper for detention. We will not be dealing with this outfit any further. The company seems to be unorganized and correct communication lacking.
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Hmmm. We've used them a little bit but not much here. The service once it's booked is OK but I have heard that this person (Malhia?) is a piece of work and cries for accessorials at every opportunity. So they don't love them for sure.
I was not aware of these postings until recently, and I want to set the record straight. First off Collecting Detention charges is a must, and is our company policy. Almost all large companies pay these as they understand the carrier simply cannot absorb them. Equipment, fuel, driver wages are all extremely expensive and as we are all aware the margins are very thin. In addition to the money factor, it also creates late P/U's and late delivery's.
I find it very wrong to point fingers at an individual ( Maliha), as she is only following the company policy. If there is fault, please point it at the company R M Platinum Transportation Inc. Lets not shoot the messenger.
Regards,
Rick Brown
President
R M Platinum Transportation Inc.
I find it very wrong to point fingers at an individual ( Maliha), as she is only following the company policy. If there is fault, please point it at the company R M Platinum Transportation Inc. Lets not shoot the messenger.
Regards,
Rick Brown
President
R M Platinum Transportation Inc.
I would like to mention that we recognize improvements can always be made, and we are beefing up our staff to better handle requests for information. We are also looking into GPS units for the trucks, as there clearly have sometimes been issues reaching our drivers even though we hire experienced drivers only, and they have all been instructed on the importance of updating ETA'S, confirming arrival and departure times, and delays as they occur. We are continuously reviewing the importance of this with them.
We are a legitimate carrier that plans on servicing our customers for a long time. We also do not double broker loads, which seems to have become far to common in our industry. I acknowledge that there will be problems from time to time, as its unavoidable as a carrier, but our goal is to communicate them as they occur. We certainly have lots of customers that are very happy with what we do.
I again want to stress that we should not be blaming individual's on here. Frankly, I find this very disturbing. If there is an issue then it is the company (in this case R M Platinum), not the person who happened to answer the phone, or be on call that evening or weekend.
I have never believed in pointing fingers at individuals, so please lets stop .
Regards
Rick Brown
President
R M Platinum Transportation Inc.
We are a legitimate carrier that plans on servicing our customers for a long time. We also do not double broker loads, which seems to have become far to common in our industry. I acknowledge that there will be problems from time to time, as its unavoidable as a carrier, but our goal is to communicate them as they occur. We certainly have lots of customers that are very happy with what we do.
I again want to stress that we should not be blaming individual's on here. Frankly, I find this very disturbing. If there is an issue then it is the company (in this case R M Platinum), not the person who happened to answer the phone, or be on call that evening or weekend.
I have never believed in pointing fingers at individuals, so please lets stop .
Regards
Rick Brown
President
R M Platinum Transportation Inc.
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Rickster, putting all of these incidents aside, I would just like to say Kudos for standing up for your employee. Bosses often will use employees as all guys and I think you, at the very least, deserve a pat on the back for that
Igor Galanter
Well-Known Member
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That's what I like about this site and members of this forum..
At the end of a day we are all humans, and acting like one.
Well put, martinetav..!!!
At the end of a day we are all humans, and acting like one.
Well put, martinetav..!!!
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People can change they way they interact with customers, people can change they way they run their business and people's perception of how to treat 'exception shipments' can change over time and through experience and wisdom.
I, for one have changed how I handle situations, carriers, customers, etc... quite a bit since I came into transportation and more so after each 'exception shipment' as they are all learning experiences.
Based on Rick's posts and a conversation or two we've had I look forward to offering a shipment or two for transport and seeing how he has improved his business, communication and service to his clients. The large majority of people deserve another chance (we all know very well the people that do not), I believe R M Platinum does.
My two cents (sometimes worth three), keep well,
Mike
I, for one have changed how I handle situations, carriers, customers, etc... quite a bit since I came into transportation and more so after each 'exception shipment' as they are all learning experiences.
Based on Rick's posts and a conversation or two we've had I look forward to offering a shipment or two for transport and seeing how he has improved his business, communication and service to his clients. The large majority of people deserve another chance (we all know very well the people that do not), I believe R M Platinum does.
My two cents (sometimes worth three), keep well,
Mike
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My only comment is feedback I've gotten from operations. They deal with enough carriers that if someone sticks out as a problem, I don't question the fact that it's justified. If we were talking about things that were in the realm of normal, those comments wouldn't have come back to me.
That said, I do recognize that the owner of the company is trying to do the right thing, and I've seen the equipment on the road ... from what I can see, it represents what I would say is a professional company. I also agree that it's refreshing that he is defending his employee.
That said, I do recognize that the owner of the company is trying to do the right thing, and I've seen the equipment on the road ... from what I can see, it represents what I would say is a professional company. I also agree that it's refreshing that he is defending his employee.
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I have to agree with MikeJr and theman. They are changing and they are more professional.
Everyone is entitled to a second chance and as I was told you can not base your opinion on one person, its the whole company.
In this business, it is a learning experience everyday, as I have been in it a long time and still learning.
Please do give this company a second chance, as they are changing their ways, as stated by the owner.
Everyone is entitled to a second chance and as I was told you can not base your opinion on one person, its the whole company.
In this business, it is a learning experience everyday, as I have been in it a long time and still learning.
Please do give this company a second chance, as they are changing their ways, as stated by the owner.
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While detention $ is of course a must, what needs to come before hand is a call from the carrier informing the customer of the delay, thus offering the broker or customer a chance to alleviate the situation and in turn avoid detention in the first place.
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We gave R M Platinum another chance, and I'm sure glad we did.
They just completed a TL inbound order from IL for us that had a strict 1AM delivery apt time. Consignee changed it at the last minute to 3AM and R M Platinum worked with what we were given together and delivered the hell out of that order on time.
1 happy customer here.
Mike
They just completed a TL inbound order from IL for us that had a strict 1AM delivery apt time. Consignee changed it at the last minute to 3AM and R M Platinum worked with what we were given together and delivered the hell out of that order on time.
1 happy customer here.
Mike
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I am currently having an experience with this company. I'm presently in this with the goods still moving. So far the communication is poor with both Mike Y and Maliha responding to emails and phone calls without proper information. Maliha is well in my brief conversation with her is someone I won't be working with again. Just seem to be very confused or playing lots of games in behind the scenes. Very sketchy so far.
