I blocked them.
Used to deal alot with Sonny, but the I had a mound of waiting time on a call I did for Janis and they are refusing to pay, saying we were late for the appointment, additional waiting time wasn't authorized prior, etc etc.
We were only late for the delivery appointment because we spent 4 hours at the pick up! Even then we were only 15 minutes late.
That and their stupid message on the machine was all too annoying.