Property Damage

MikeJr said:
Tam, I'm happy to hear that you are restructuring and removing the employees that do not understand what customer service is and those that do not represent the company with the integrity.

That being said, my AR dept notifies me that we have not received the $302.28 CAD from a few months ago that will close this claim file...

Please let me know if you need anything at all (you have all the invoices, trips and documentation that I've sent over). I look forward to closing this one.

When speaking with you directly, I did note that you take a different level of professionalism than that of your junior employees (those now gone). All the best to you sir.

Keep well,

Mike
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Sorry, this is Jeff speaking on behalf of the company. I will definitely address this immediately. Can you please forward your invoice to accounting@byexpress.com and I will personally see to it that it gets taken care of this week.

Thanks.
 
I may be speaking for many members on this site....we would love to see an update posted that the $302.28 was paid to Starship. It would go a long way in mending some of the damage done to the reputation of your company by former employees, as the original post had a very captive audience. It would be a very small amount to pay to prove your willingness to deal with problems as they arise. The amount owing still took too long to be dealt with, but it would be a step in the right direction.
 
BYEXPRESS said:
Sorry, this is Jeff speaking on behalf of the company. I will definitely address this immediately. Can you please forward your invoice to accounting@byexpress.com and I will personally see to it that it gets taken care of this week.

Thanks.
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Thank you,

I've sent over the email from February 2nd with all the attachments you need.

Reply back to my email if you are missing anything and we can close this one up.

Keep well Jeff,

Mike
 
chica123 said:
I may be speaking for many members on this site....we would love to see an update posted that the $302.28 was paid to Starship. It would go a long way in mending some of the damage done to the reputation of your company by former employees, as the original post had a very captive audience. It would be a very small amount to pay to prove your willingness to deal with problems as they arise. The amount owing still took too long to be dealt with, but it would be a step in the right direction.
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I'll keep you in the loop!!

:)

Mike
 
MikeJr said:
Thank you,

I've sent over the email from February 2nd with all the attachments you need.

Reply back to my email if you are missing anything and we can close this one up.

Keep well Jeff,

Mike
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Mike,

Cheque has been processed and is in the mail today.
Thanks for your understanding.
 
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