One load back Sept 2013, no issues.
Another load Oct 2013, pick-up in Ft. McMurray. When driver arrived and was told it would be 4-6 hours for loading, even after telling Suzzie we will pay driver wait time, driver left the site without calling anyone.
Suzzie is super nice and good to work with. We have had one good and one kinda bad experience. Two loads don't tell a whole lot.