It never ceases to amaze me how when things go sideways with a shipment, there are still some carriers who think that going radio silent is the right way to handle the situation. Is it embarrassment that things got screwed up, is it because they can’t think of any other option to fix the problem, or is it just plain old “stick your head in the ground” and hope the problem goes away? There are a number of things that distinguishes a good carrier from a not so good one. Certainly nice, well maintained equipment is one, obviously good service and customer relations is another, but in my book, how they resolve problems/screw ups, regardless of who caused them, is the real mark of a top notch transport company. Until someone can discover a way to permanently eliminate shipping problems, learning how to handle them is the only way to go.
