Morning rant (which I seldom do)

[MikeJr]

Funny (not really),

We've had no outgoing call capability and only 2 working phone numbers for incoming calls; the 800-465-7827 and the regular 905-702-1800 line) of the dozen or so phone numbers we have including direct lines.

Thankfully we have several company cell phones and email working.

Bell Canada's response to me when I call (regularly) : We are working on the issue, it seems to be a hardware issue off site. We're on day 3 and no one has ever called us to advise an update nor are they able to give us an eta as to when this is resolved. The details they offer when you call them are vague and it's like the person I'm speaking to doesn't really care at all.

Can you imagine if this was the service that we as transportation professionals offered our customers? Must be nice to have a near monopoly...

Rant over, Mike out.

Keep well,
Mike

 

[ShawnR]

indeed it is frustrating when service providers don't offer a quick fix to an issue.

just keep calling them and ask to speak to a manager, just keep going up and it should eventually get taken care of.

Best of luck to you!

 

[AccountsReceivable@DRC]

When we moved into our new building - and a couple times since then - we had Bell issues. And by "issues"...I mean MAJOR problems. Same thing...reduced lines - no calling out - horrible static etc. This went on for nearly 2 weeks. After demanding to deal with Bell local (and by local I mean within this country, in this province, in this city) - I finally got someone who seemed to care about our ongoing dilemma. He gave me his personal number and Bell extension and I dealt with him...and him only.

Turned out the box "off site" had bad connections and wiring problems. This box was literally on the road edge of the property - not like a pole to climb or digging up concrete for underground wiring. The whole issue was resolved - once we found someone who took the time to come out and just do their job. That was all it took....

Sounds so simple I know...but the whole process was far from easy. Totally frustrating...that process should have been easy. We're a customer - pay for the service and expect it to work. And when it doesn't - fix the damn thing!!!

 

[MikeJr]

AR@DRC

I do remember the issues you were having, it did mean we relied more on email (which I'm thankful for). Thanks for the advice, I've seen a few bell trucks come and go from the magical 'box' across the street. Fingers crossed!!

Mike

 

[PackRat]

We went through the same thing this year. We didn't find anyone that gave a crap....all they said was "it can take up to 72hrs to fix the problem". Three or four times we were told the problem was fixed.....then the next day the process started all over again. One this I can say, that Bell can't control, is the number of Bell Boxes that were taken out by snow plows this year was enormous. And I'm sure Bell doesn't get compensated from the company doing the plowing!
Be well all.
PR

PS...I am not defending Bell here....I was ready to cancel all lines with them over their lousy customer service!!!

 

[Nawk]

Bell Cellular isn't any better.

As all of us ops types know... the job has turned into pretty much a 24 hour on call thing (with cell phones, email, blackberries etc). A few months back my Blackberry died a very quick death. I took it to the closest Bell store and they gave me a new one. Easy... right?

20 minutes later... and I realize the Emails and Texts coming through on the handheld device aren't mine.

Back to the store. They monkey-ed around with it for 20 - 30 minutes. They made phone calls to Bell support downtown. Nadda.

The guy hands it back to me and says... "We can't fix it - sorry."

"Huh. I said... So I guess you're going to give me another new one?"

The guy says "No... something happened in the when your number was switched to the new device. IT has to fix it."

Me: "OK?"

"Don't worry tho sir... they've made it a priority because it's a business phone... they're going to have it fixed within 72 - 96 hours."

So a few weeks later when a Telus guy cold called on us... guess what happened. We jumped.

I don't know if Telus is any better... So far they have been... Time will tell.

Bottom line... these big guys think that their "entitled" to your business... and they do nothing to earn it or keep it.

There are options out there... maybe time to research some of them Jr.

 

[MikeJr]

Update - all up and running.

I had the tech visit and give me a lengthy and detailed explanation. I've also now received a friendly email from an Associate Director and have received a few phone calls asking if everything was ok now.

It's like calling your consignee 3 days after a delivery apt when the truck is on site to confirm it's there. What about the previous 3 days? Nothing. Anyway, it's finally all working. I'm sure they can wipe our cell charges over the last 3 days (at a MINIMUM). Quite a few staff on quite a few cell phones to get the job done here.

Nawk - I'm sure information from phone providers will not be filed in the round bin in the future around here.

Keep well,
Mike