Yes, you missed this load and then had the audacity to ask for prepayment. You also delivered late, despite receiving the trailer on time (according to ETA given by your TEAM, the same TEAM which thought something is off EARLY morning on day of delivery after keeping that load for 2 days with themself). To make matters worse, you took our trailer to your yard because you claimed your linehaul driver had already been dispatched.
There were several legitimate payment options available, such as Quick Pay, yet those were never even discussed. Instead, you went straight to demanding prepayment because you knew we were in a position where we had to pay just to get our own load delivered.
And please don't try to convince anyone that a trip from the GTA to Montreal takes nine hours overnight. Even if there was an unexpected delay on the road, that's exactly why communication exists. Instead, there were no updates, no explanations, and when we asked why our trailer was sitting in your yard, we were met with complete silence.
What's most surprising isn't that things went wrong—you're still defending actions that are clearly contradicted by the facts. Confidence is admirable, but it's far more convincing when it's supported by evidence.
Anyways , Wishing you all the success your decision-making allows
