i had to hang up on them today when i called trying to avoid sending demand letters - i was trying to have a civil conversation finding out what the payment plan was and got an earfull (to which I hung up because i refuse to be yelled at) and then two voicemails full of insults and they are calling us unprofessional because.... i don't even know why because apparently we want to be paid? ....
Use at your own risk. Took a load from them in June - still not paid. A/R is always on the phone. Emails go unanswered. Dispatch says it isn't their job. Our next call is to Loadlink - Thanks @Levko416 and Thanks to @Mike07 for the advice. Stay tuned...
It's a shame nowadays that the industry has accepted that 45 days to pay is ok.
In this case, I'd be concerned that at 45 days they'll start to look at paying and the result will be 80-90 days. After the payment is approved, cheque is printed, then signed and put in the mail at the end of the week, which is what my experience with this company shows.
We had invoice for $9500 before we book load we agreed on 45 days after 45 days they sent $2000 and another 3 payments of $1500 now it’s over 4 months now they still owe us $3000!!! Should have read this thread earlier!