Nawk, you brought back some funny memories about the days before Link. I think I still have my giant three-ring binders full of carriers names and phone numbers (most either out of date or long gone). You make a good point about relationships. Back then, we had to talk with our carrier suppliers. During the course of those discussions about what freight you had and where he had his trucks, chances are there was some personal talk as well, hobbies, interests, family - whatever. Those seemingly insignificant tidbits provided some insight into the character of the people we were dealing with. Unfortunately, in todays age of faceless e-mails, that personal interaction is greatly diminished.