I think they have gone downhill in recent years . They have refused waiting time at the border, although the mess up was their fault with the broker refusing to do clearance for their customer. When I couldn't resolve the issue with the agent he let me talk to his manager who swore at me and hung up. I then called their head office and nobody would return my call.
Yesterday I noticed they were double brokering loads. I enjoy dealing with Landstar in Sterling but other than that I am very hesitant to even call on their freight.