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Took a shipment from us Monday am for p/u by 4pm. Rec'd call at 4pm that driver was still 3 hours away from p/u. Customer closed. Guaranteed p/u for 7:30am p/u Tuesday. Followed up with dispatch Tuesday am and shipment was picked up.
Tuesday afternoon 2pm customer called and advised us the carrier did not show up. Called Lakh Datta and was advised it was done. After Lakh Datta dispatch hung up on me twice, left me on hold once over the course of one hour, we were advised they did not have a truck to do this shipment and cancelled on us.
On my dnu list.

Tuesday afternoon 2pm customer called and advised us the carrier did not show up. Called Lakh Datta and was advised it was done. After Lakh Datta dispatch hung up on me twice, left me on hold once over the course of one hour, we were advised they did not have a truck to do this shipment and cancelled on us.
On my dnu list.
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