WE NEED HELP.
Does anyone know the owner of this company (KARTZ TRANSPORT/ NT LOGISTICS) or someone directly connected to ownership/management?I find it very hard to believe that the person we have been dealing with is the owner. The way this individual has represented the company and communicated with us has been completely unacceptable and, frankly, extremely damaging to the carrier's reputation.
If anyone knows the ownership, management, dispatch, terminal, warehouse location, or has dealt with this carrier before, please reach out me ASAP.
We are not looking to create unnecessary drama. We simply want our freight back.
We have tried to resolve this professionally. We have offered a payment solution. We have contacted their insurance. We have attempted to communicate repeatedly.
At this point, we need our freight located and delivered.
FACTS OF THE SHIPMENT:
- We tendered a shipment to this carrier after agreeing to the payment terms at the time of booking.
- The carrier accepted the load and picked up the freight under those agreed terms.
- The shipment was initially delayed by approximately one day. We understood that delays can happen and were willing to work through it.
- The situation then escalated when the carrier stopped providing tracking information, leaving us without visibility of our freight.
- We contacted the carrier multiple times and attempted to resolve the situation professionally.
- During those communications, the individual representing the carrier was extremely rude, unprofessional, and used abusive/threatening language.
- We were subsequently informed that the freight had been taken to a warehouse.
- We were told that if payment was not made, we would be responsible for storage and warehouse charges on a daily basis.
- We attempted to resolve the issue by offering a solution where we would pay COD and have the freight delivered to the delivery location.
- Despite our attempts to find a resolution, we have not received a response regarding delivery of the freight.
- We also contacted the carrier’s insurance company. We were told that the freight is safe, but the insurance company advised that they could not assist us with recovering or delivering the shipment.
